---
title: "Use the iOS App"
slug: "use-the-ios-app"
description: "With Dialpad you get the freedom to work from anywhere on the iOS devices you use every day."
tags: ["ai contact center", "ai sales", "ai voice", "caller ID", "dialpad call center", "Dialpad sell", "dialpad talk", "international numbers", "iOS", "mobile log out", "use app", "widget"]
updated: 2026-03-31T03:14:46Z
published: 2026-03-31T11:00:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the iOS App

Dialpad's cloud-based phone system lets you stay connected in real-time across all your devices, including those that run iOS.

If you haven't already done so, download the Dialpad for iOS app from the Apple App Store.

> [!NOTE]
> Note
> 
> Don't forget to use the [latest version of the Dialpad App](https://apps.apple.com/us/app/dialpad/id921879637) to enjoy all our robust mobile features.

Let's take a look at how to use the iOS app.

## Place a call

Place a call from the **Keypad** icon (left) or select the **Phone**icon (right) while viewing a conversation thread with any contact (right image).

![iOS screens on how to place a call. It shows the keypad screen and the option to select the phone icon in a conversation thread.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Place a Call.png)

## Receive a call

To receive a call, tap **Decline** (left) or **Accept**(right) if your iOS device is inactive (left image) or select the **Blue Check**icon (right image) if your iOS device is active.

![iOS screens on receiving a call. There is a notification at the top of the screen, or the screen showing an incoming Dialpad call.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Receive a Call.png)

## Record a call

To record a call, tap the **Record**button. Callers will hear a notification stating that the call recording feature has been enabled.

![iOS screens during a call on Dialpad. The record option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/RecordCall.jpg)

To stop recording a call, tap the **Record**button again.

### Access recordings

Call recordings are available for playback in the iOS app, however, if you want to download a call recording, you'll need to launch Dialpad from a laptop or desktop.

Navigate to the **Recents tab** and open the **Recordings section**.

## Transfer a call

To transfer a call:

1. Tap **Transfer**
2. Choose the contact from the list, or enter their name

![iOS screens of a Dialpad call. The Transfer option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/TransferCall.jpg)

## Add a caller

To add a caller during an active call:

1. Tap**Add**
2. Choose a contact from the list, or enter their name

![iOS screens of a Dialpad call. The Add option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/AddCaller.jpg)

You can add up to 3 callers to an active call.

## Park a call

You can park a call on a main line or on a department line.

To park a call during an active call:

1. Tap **More Options**

![iOS view at an active call. The Call Park options are displayed.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Park Active Call - iOS.jpeg)
2. Select the line where you want to park the call

To pick up a parked call:

1. Navigate to your Dialpad iOS app inbox or Department inbox
2. Tap **Parked**

![A view of parked calls in the Dialpad iOS app.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Parked Calls List - iOS.jpeg)
3. Select the call you wish to pick up

## Send a message

To send a message:

1. Select the **Message or Compose icon** at the top right of your **Inbox**
2. Enter the contact's name or number, then write your message
3. Tap the **Send** icon

![iOS screen of a user's inbox. The option to send a message is highlighted. The message screen highlights the Send button.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Send a Message.png)

If you've recently chatted with a contact, find their name in your **Inbox** to open the conversation thread and compose a message to send.

You can also share texts, links & images to channels, as well as select multiple participants.

Tip

You can send a message with a secondary number by picking a secondary number from the drop-down icon next to the **"Send From"** number.

### Personal Templates

Access and use your Personal Templates on your Dialpad iOS app. Your replies stay in sync across devices—any changes you make on the desktop or web app, like creating, editing, or deleting, instantly appear on mobile.

You can search by keyword or by tags to find the right message fast.

> [!NOTE]
> Note
> 
> You can only use templates that are created in the Dialpad desktop or web app. You can’t add or modify quick replies on a mobile device.

To send a personal Template on the Dialpad iOS app:

1. Open any conversation and tap the **Template** icon

![iOS screen showing the Template option when sending a message to a contact or user.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Personal Templates.png)
2. Search for and tap the template you want to use
3. Tap **Send**

## Receive a message

When you receive a message, you'll see 4 different notifications in 4 different locations.

| **In-App** | In the Dialpad app, you'll see the message in the **Unread** section of your **Inbox**. The contact's name will also appear in bold, with a dot next to their profile picture in the **Favorites** or **Recents** tabs. The **Home** icon in the tray at the bottom of the screen displays a dot for these instances that are unread: - Messages (1:1, Group messages) - Channel mentions - Thread messages - Calls or messages for call centers (including when hidden / offline) - Calls or messages for departments (including when hidden / offline) |
| --- | --- |
| **Lock Screen** | From outside the Dialpad app, you'll receive a notification banner that displays on the phone lock screen. |
| **Drop-Down** | From outside the Dialpad app, you'll receive a drop-down notification that displays the message's text. |
| **Notification Badge** | A small, red dot will appear attached to the Dialpad app's icon and tally unread notifications. |

![iOS screens showing the various ways notifications are presented on the phone. They are: in-app, lock screen, banners, and app tile badges.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Receive a Message.png)

## Send a Fax

You can send faxes directly from your iOS device.

To send a fax:

1. From your **Home** tab, tap the **Fax** icon
2. In the **Sending Fax to** field, choose a recipient
3. Add your desired documents
4. Tap **Send**![A view of the process to send a fax using an iOS device.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/iOS%20Faxes.png)

## Group messages

To send a message to a group:

1. Navigate to your **Inbox** and select the **Message** icon
2. Enter all contacts' names or numbers
3. Compose your message and tap the **Send** icon

![iOS screens showing how to send a group message and where to find group message details.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Group Messages.png)

Open the conversation thread for the group and select the group message name****to see more information. It will display the options to view members and their profiles, manage notifications, or delete the conversation history.

You can also rename the group and make the group a [Favorite contact](/v1/docs/use-the-ios-app#favorite-a-contact).

## Archive a conversation thread

To archive a conversation thread:

1. Navigate to the conversation in your Inbox
2. Long-press the conversation thread
3. Tap**Archive**

![View of a conversation thread in the Dialpad iOS app. The option to archive the message thread is shown.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Archive Conversation Thread - iOS.jpeg)

## Catch Up

You can easily get caught up on what you missed on your Dialpad iOS app with Catch Up. Whether you’ve been away from the Dialpad app for a few hours or days, you can move through conversations at your own pace and take action when you can.

Catch Up on the Dialpad iOS app helps you:

- Catch up on unread messages
- Mark messages as unread if you’re not ready to reply
- Prioritize what matters, like mentions in channels
- Swipe to mark messages as read/unread

The Catch Up section displays the number of unread messages on the Home screen.

> [!NOTE]
> Note
> 
> Catch Up is currently only available in the Dialpad iOS app.

To view catch-up messages:

1. From the Home screen, tap **Catch up** ![iOS screen of the Home page. The Catch Up option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/CatchUpHome.jpg)
2. Choose whether to mark the message as read or unread:
  1. Tap **Keep unread** or **Mark as read** ![View of Catch Up messages, with the options to mark a message as read or unread highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/CatchUpMessages.jpg)
  2. Swipe left for **Keep unread** or swipe right for **Mark as read** ![The view of catch-up messages. The ability to swipe left to mark a message as unread or swipe right to mark a message as read is shown.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Catch Up Options Swipe.png)

## Share from outside apps

To share content from an outside app, select the **Share** button and select **Dialpad**. You'll then get to choose a contact in the Dialpad app to share the content with.

![External sharing view in the Dialpad iOS app.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/External_Sharing.png)

## Check your inbox

To check your inbox, tap the **Inbox** icon at the bottom of your screen.

![View of the Inbox from an iOS device. The Inbox icon is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/SelectMessage.jpg)

Your Inbox is divided into the following sections:

| **Unread** | Any messages that haven’t been read. |
| --- | --- |
| **All** | All messages and calls made to your number. |
| **Calls** | All calls that are made to your number. |
| **Missed Calls** | Any calls to your number that weren’t answered. |
| **Voicemails** | All voicemails left at your number. |
| **Recordings** | Any recordings from calls or meetings. |
| **All Messages** | All messages sent to you, both read and unread. |
| **Starred** | Any messages that you’ve starred. |
| **Spam** | Any messages marked as Spam. |
| **Faxes** | All faxes sent to your number. |

## Search for a contact

To search for a contact:

1. Tap the **Contacts**icon, then tap the **Search**icon
2. Enter a name in the search bar, then you'll immediately get results with the contact's name and number.

![View of the Contacts page on an iOS device. The Contacts option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Contacts(1).jpg)

If you select a contact, you'll open the conversation thread. You can then send a message, call, or view their profile.

## Favorite a contact

To favorite a contact:

1. Open a conversation thread and tap the user’s name
2. Select the **Favorite (star)**icon

![View of a conversation and user profile. The option to add the user as a favourite contact is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/FavouriteContact.png)

Navigate to the**Favorites**tab to see all favorited contacts.

## Add a new contact

To add a new contact,

1. Navigate to the **Contacts** tab and select the **Add Contact** icon.
2. Enter information including:

![View of the Contacts page on an iOS device. The option to add a new contact is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Contacts1.jpg)
  - Name
  - Phone number
  - Email address
  - Company
  - Role

You can also add an unsaved number as a new contact. Open the conversation thread with an unsaved number and select **New Contact** or**Add to Existing**.

### Add a new contact from a group

To add a new contact from a group:

1. Open the conversation thread
2. Select**View Profile** to see who's in the group
3. Long-press on an unsaved number
4. Select **New Contact**
5. Enter information, including: name, phone number, email address, company, and role

![View on how to add a new contact from a group chat in the Dialpad iOS app.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/New_Contact_from_Group_Chat.png)

## View a contact profile

To view a contact profile, open the conversation thread and tap the contact's name.

![View of a conversation with a user in the iOS app. The option to view the user's profile is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/View Profile.png)

It displays additional details about this contact and any integrations shared between you.

## Caller ID

Dialpad offers 2 ways to adjust your caller ID for individual calls:

- Navigate to**Settings > Calling Preferences > Caller ID**and choose an available caller ID
- Navigate to the **Keypad** tab and select **Call As** to choose an available caller ID

![The iOS view of changing the caller ID in Dialpad. Done in settings or from the Keypad screen.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Caller ID.png)

To adjust your caller ID for all calls, navigate to your [global caller ID settings](/v1/docs/customize-your-caller-id) in the web portal.

## Do Not Disturb

To set yourself to Do Not Disturb mode:

1. Tap your profile picture
2. Toggle **Do Not Disturb**on
  - Select **Set Timer** if you'd like **Do Not Disturb** mode to turn off after a specific amount of time.

![iOS view to turn on or off DND mode.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/CallingPreferences1.jpg)

## Set custom status

Use a custom status to let people know where you're at or what you're working on.

To set a custom status:

1. Tap your profile picture
2. Select **Set Your Status**
3. Enter the desired text and/or emojis, or choose from one of Dialpad's preset statuses

![iOS view of the Settings page. The option to create a custom status is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Custom Status.png)
  - Select **Set Timer** if you'd like the status to disappear after a specific amount of time

## Channel Preview

Want to view a channel without opening it? Now you can.

Long-press on any channel, and a preview window displays the latest messages in that channel.

![View of a channel preview window in the Dialpad iOS app.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Preview_Channel.jpg)

## Notification settings

Prioritize your day by customizing what you'll Dialpad activities you'll be notified for.

Choose to receive notifications for incoming calls, messages, missed calls, and voicemails.

To update your notification settings:

1. Tap your profile picture
2. Tap **Notifications & sounds**
3. Toggle on or off notifications for each setting ![iOS view of managing notification options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Notifications.png)

## Dark Mode

To turn on Dark Mode for your iOS device:

1. Tap your profile picture
2. Tap **Appearance**
3. Select **Dark**

![iOS view of how to set Dark Mode for Dialpad on your iOS device.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Dark Mode.png)

If you'd like the Dialpad app to switch between light and dark modes based on your device's preferences, tap **Match System**.

## Upcoming Meetings Widget

Use Dialpad's Upcoming Meetings Widget to easily see the day's current and upcoming meetings, and join them from your home screen.

To join an upcoming meeting, tap the **Join** button to launch Dialpad.

Dialpad offers 3 different sizes for your widget:

- The small widget shows only the date and time of the next meeting and the join button.
- The medium widget shows the date and time of your next meeting, the join button, and the initials of the accepted participants.
- The large widget shows the date and time of up to 4 upcoming meetings, the join button, and the initials of the accepted participants.

![Different sizes of the Dialpad Meetings Widget on an iOS phone home screen.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Meetings Widget.png)

> [!NOTE]
> Note
> 
> Widgets are only supported on iOS 17 or newer and must be manually added to your iOS device.

To add the Dialpad widget:

1. Long-press the home screen
2. Tap the **+** button
3. Search **Dialpad**
4. Choose the desired widget shape
5. Select **Add widget**

## Advanced settings

In the Advanced Preferences section, choose whether to use your carrier network when calling and whether your recent calls should appear in the **Recents** list.

To view the Advanced Preferences section:

1. Tap your profile picture
2. Tap **Calling preferences** and go to **Advanced preferences**

![View of the Calling Preferences screen, showing some options for Advanced Features.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/CallingPreferences2.jpg)

### HD Calling

When HD Calling is enabled, Dialpad will use your internet or mobile data connection for inbound and outbound calls. For the best call quality, you'll need a stable cellular or WiFi network.

To enable HD calling on an iOS device:

1. Tap your profile avatar
2. Tap **Calling preferences** > **Call experience**
3. Under Inbound Calls, tap **HD Calling**
4. Under Outbound Calls, tap **HD Calling**

![View of iOS screens showing how to enable HD Calling from the iOS app settings menu.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/iOS HD Calling.png)

## About

In the **About** section of your Settings, you can easily view the current version of your Dialpad app.

1. Tap your profile picture
2. Tap **About**

![View of the About section on an iOS device.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/About.png)

You'll also find quick access to the Help Center, as well as our legal and privacy policy.

## Log out

Looking to log out?

To log out of your Dialpad app:

1. Tap your profile picture
2. Tap **About** >**Sign out**

![View of the About page on an iOS device. The log out option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/About(1).png)

## Related

- [iOS Best Practices](/ios-best-practice-tips.md)
- [iOS App for Dialpad Meetings](/ios-app-for-dialpad-meetings.md)