---
title: "Use the Android App"
slug: "use-the-android-app"
description: "Take Dialpad on the go with our Android app! Learn the ins and outs of the Dialpad Android app. "
tags: ["ai contact center", "ai sales", "ai voice", "Android", "Android app", "android settings", "Dialpad App Settings", "dialpad call center", "dialpad features", "Dialpad sell", "dialpad talk", "Mobile", "secondary number", "widget"]
updated: 2026-04-01T23:28:58Z
published: 2026-04-01T23:28:58Z
canonical: "help.dialpad.com/use-the-android-app"
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Use the Android App
Dialpad's cloud-based phone system lets you stay connected in real-time across all your existing devices, including those that run Android.
If you haven't already done so, download the Dialpad for Android app from the [Google Play Store](https://play.google.com/store/apps/details?id=co.switchapp&hl=en_US).
Let's set you up to use your Dialpad Android App.
> [!NOTE]
> Note
>
> Make sure you're using [the most recent version of the Dialpad app](https://play.google.com/store/apps/details?id=co.switchapp&hl=en_CA&gl=US&pli=1) so that you can enjoy all of our robust mobile features.
## **Place a call**
To place a call:
1. Select the **Keypad** from the bottom menu
2. Enter the phone number, or select the contact’s name
3. Select the **Phone icon**
1. Go to **Call As** dropdown to select another number.
You can also start a call by selecting the **Phone icon** beside a contact’s name in the conversation thread, or in your inbox.
## **Receive a call**
To answer a Dialpad call, select **Answer** from the pop-up notification.
If you can't take the call, select **Decline.**
## **Record a call**
To record a call from your Android device, select the **More** button during your call.
Beside **Audio Recording,** toggle the slider on or off.
Callers will be notified when call recording has been turned on.
When the call is being recorded, you’ll see a red ‘Recording’ banner on the top right of your screen.
## **Transfer a call**
To transfer a call:
1. Select **Transfer**
2. Enter the number or contact name
3. Choose the desired transfer type (warm, direct, or to voicemail or to hold queue)
.png)
## **Park a call**
To park a call:
1. Select **Transfer**
2. Select the Main line or a department line to park your call
Access the parked call by going to your Main line or department inbox, where you'll find the caller's name or caller ID, along with details of who parked the call and the time it was parked.
You can select the call again to unpark it.
## **Add a caller**
To add a caller, select **Add caller** from your active call.
1. Enter the phone number or choose the contact
2. Select **Add caller**
.png)
You can add up to 3 callers to an active call.
## Call with Android Dialer
Decide whether your personal number or your Dialpad number is displayed when placing calls through your Android device's Phone app (native dialer).
By default, we'll use your personal, carrier-issued number.
To change your outbound caller ID number
1. Select your avatar
2. Select **Calling preferences** > **Caller ID**
.png)
Then, select the number you want to display when making an outbound call.
## **Send a message**
To send a message from the Android app:
1. Navigate to the **Home** screen
2. Select the **Message** icon
3. Enter the contact's name or number
4. Select a contact
5. Write your message in the text box
6. Select the **purple arrow** to send the message
> [!TIP]
> Tip
>
> You can send a message with a secondary number by picking one from the drop-down icon next to the **"Send From"** number. 
### Personal Templates
You can search by keyword or by tags to find the right message fast.
> [!NOTE]
> Note
>
> You can only use quick replies that are created in the Dialpad desktop or web app. You can’t add or modify quick replies on a mobile device.
To send a personal template on the Dialpad Android app:
1. Open any conversation and slide up from the bottom of the screen
2. Tap **Templates**
3. Search for and tap the quick reply you want to send
4. Tap **Send**
## **Receive a message**
When you receive a message, you'll see notifications in three different forms:
- **In-App:** In the Dialpad app, you'll see the contact’s name written in bold with a purple dot next to their profile picture. Additionally, a list of 'new events' will appear at the top and bottom of your screen.
- **Push Notification:** If you’re not actively in the Dialpad app at the time you receive a message, you’ll see a push notification at the top of your device. You can mark the message as read, respond using a prompted quick reply, or reply directly from the notification.
- **Notification Badge:** A small, colored dot will appear attached to the Dialpad app's icon on your home screen and in your app drawer.
Tap their name to open the conversation thread and write a message from the existing conversation.
## Send a fax
To send a fax:
1. Navigate to your **Home** tab
2. Select the **Fax** icon
3. Choose a recipient
4. Navigate to **Add document**
1. Scan a document
2. Upload a file from your device
5. Select **Send**
## **Group messages**
To send a group message:
1. Navigate to the Home tab
2. Tap **New Message**
3. Enter all contacts' names or numbers
4. Write your message in the text box
5. Tap the purple arrow to send
To view group message information, open the conversation thread and tap the names.
Here, you can easily see who is in your group message, and turn message notifications on or off. .jpg)
From here you can also:
- Tap the **star icon** to favorite the group chat
- Tap the three dots beside someone’s name to view their profile, send them a private message, or call them directly.
- Tap the 3 arrows on the top right corner and select **Change name** to rename the group.
## Share from other apps
Want to share a location or a social media post? No problem, Dialpad works seamlessly with your favorite apps, allowing you to share external information via Dialpad.
To share content from an outside app:
1. Select **Share**
2. Select **Dialpad**
3. Select the contacts, group chats, or channels within the Dialpad app that you want to share with
4. Press the **purple arrow** to send
.png)
## Check your inbox
Stay on top of your messages from your inbox. When you have new messages, you'll see the red badge beside the inbox icon.
To check your inbox, simply select **Inbox** from your bottom bar menu.
.png)
Slide left or right to view each of the different sections of your inbox. You'll see separate tabs for **New Notifications, Calls, Missed Calls, Voicemails, Recordings, Messages, Faxes, Starred,** and **Spam.**
Tap **Mark all as read** if you want to clear all unread messages in a tab.
## Manage contacts
Dialpad offers easy contact management in our Android app.
Select **Contacts** on the bottom bar menu to access your recent, favorite, and shared contacts, as well as easy access to your group chats.
Let's go over some common contact actions.
### **Search for a contact**
To search for a contact:
1. Select the **Home** or **Contacts** page of your app
2. Tap **Search** (that's the magnifying glass)
3. Enter a name or number in the search bar
.png)
When you select a contact, the conversation thread will open. You're then able to send a message, call, or view their profile.
### **Favorite a contact**
To favorite a contact, open a conversation thread:
1. Select **Tap to view details** below the contact's name
2. Select the star icon
That's it! Your contact will now appear in the **Favorites section** in the Home tab.
### **Add new contact**
To add a contact:
1. Tap **Contacts**
2. Tap **Add Contact**
3. Enter the contact details
4. Tap **Done**
You can also add unsaved numbers as new contacts. Open the conversation thread with an unsaved number and select **New Contact** or **Add to Existing**.
### **View a contact profile**
To view a contact profile:
1. Open the conversation
2. Tap **Tap to view** details
The contact profile page displays the contact details, any associated tags and information from active integrations.
## Access device contacts
Easily communicate with people you know by using the contact list on your device.
To access your phone contacts, go to the Dialpad mobile app
1. Navigate to **Contacts** .png)
2. Select the **Device** tab
Here, you can view the list of contacts stored on your phone.
### Search device contacts
To search a contact from your phone list
1. Navigate to **Contacts**
2. Select **Search** (that's the magnifying glass)
3. Enter a name or number in the search bar
4. Select **Looking for something else? **
5. Select **Device** tab
After selecting the contact, the conversation thread will open, allowing you to send a message, make a call, or view their profile.
### Edit contact details
To update or change your contact’s details, head to Contacts
1. Navigate to **Device** tab
2. Select a contact
3. Select **Tap to view details **
4. Select the pencil icon
5. Update the contact information
6. Select **Done **
> [!NOTE]
> Note
>
> Any changes you make to your device's contacts will only reflect in the Dialpad app, not on your device contact list.
>
> It is optional to add your contact's email address, company name, role, and URL.
### Delete a contact
To delete a contact from the mobile app
1. Navigate to **Contacts**
2. Select **Device** tab
3. Select a contact
4. Select **Tap to view details **
5. Select the pencil icon
6. Select **Options** (that’s the 3 vertical dots on the top right)
7. Select **Delete contact **
> [!NOTE]
> Note
>
> Contacts deleted from the mobile app will only be removed from Dialpad, not from your device.
## Caller ID
There are 3 ways to adjust your caller ID for individual calls:
- Long-press the **Call (phone) icon** in a conversation thread and choose an available caller ID
- Navigate to **Calling preferences** > Select **Caller ID**
- Choose the desired number .png)
- Go to Keypad
(1).jpg)
- Select **Call as** drop-down
- Go to **New call from** > **Caller Id displays as**
- Choose the desired number
To adjust your caller ID for all calls, you'll need to navigate to your [global caller ID settings](/v1/docs/customize-your-caller-id#set-your-global-caller-id) from the web portal.
## Block a number
To block a number:
1. Navigate to the conversation thread
2. Select **Tap to view** underneath the contact's name
3. Select the **Pencil icon** to edit the contact
4. Select **Block or mark as spam**
5. Select your desired preference
- **Block calls and allow voicemails**: sends calls straight to voicemail and places conversations to the recents section, and your inbox
- **Mark as spam**: sends calls straight to voicemail and places conversations in your spam folder
- **Block all communications**: Caller cannot connect, your number displays as out of service
## Do Not Disturb & custom status
Set your status to Do-Not-Disturb to avoid receiving notifications for calls, or use a custom status to inform colleagues if you're away from your desk or working on a specific project.
### **Set Do Not Disturb**
To turn on Do Not Disturb mode using the Android app:
1. Tap your avatar to open your profile
2. Toggle on the **Do Not Disturb**
- Select **Set a Timer** if you'd like Do Not Disturb mode to turn off after a specific amount of time 
### **Set custom status**
To set a custom status:
1. Tap your avatar to open your profile
2. Select **Set Your Status,** or tap on your existing status
3. Enter your custom status in the text field, or choose from one of the status templates
- There is a 50-character maximum for custom statuses. 
To clear your status, select **Clear status.**
## Upcoming Meetings widget
Use Dialpad's Upcoming Meetings widget to easily see the day's current and upcoming meetings, and join them from your home screen.
To join an upcoming meeting, tap **Join.**
To refresh your meetings, tap anywhere on the widget corners.
Dialpad offers 3 different sizes for your widget:
- The small widget shows only the date and time of the next meeting and the join button.
- The medium widget shows the date and time of your next meeting, the join button, and the initials of the accepted participants.
- The large widget shows the date and time of the next 4 upcoming meetings, the join button, and the initials of the accepted participants.
The Dialpad widget can be added directly from your Dialpad app, or from the home screen.
### Add widget from the home screen:
1. Long tap the home screen
2. Tap **Widgets**
3. Search **Dialpad**
4. Tap **Add**
### Add widget from app
1. Long tap the Dialpad app
2. Tap **widget**
3. Tap **Add**
> [!NOTE]
> Note
>
> The widget's color matches your device's theme. If your device is in Dark Mode, your app will be dark. If your device is in daytime/standard theme, the widget will be white.
## App settings
To access your Dialpad Android settings, tap on your avatar on the top-left corner of the Dialpad app, then the app setting are grouped into **Calling Preferences**, **Notifications & Sounds**, **Appearance**, **Advanced Settings**, and **About**.
.png)
- Calling preferences: Manage your caller ID, enable HD calling for clearer audio, and adjust advanced preferences to customize your calling experience.
- Notifications & sounds: Manage your in-app alerts, pick your ringtone, and customize the sounds and notifications you hear while you’re on a call.
- Appearance: Manage
- Advanced settings:
- About:
### **HD Calling**
When HD Calling is enabled, Dialpad will use your internet or mobile data connection for inbound and outbound calls. For the best call quality, you'll need a stable cellular or WiFi network.
To manage HD Calling
1. Go to **Calling preferences**
2. Select **Call experience**
Here, you can choose to use HD Calling for inbound or outbound calls, or even set it to be selected before each call.
### Notifications & sounds
Choose to receive notifications for messages, missed calls, and voicemails.
In the **Notification & sounds** section, choose your ringtone, and the format notifications are delivered to your Android device. You can also enable or disable the ability to silence all other notifications while on a call.
.png)
To customize notifications and how they're delivered, you'll need to select **Manage Notifications**. 
Use this menu to choose how notifications for new messages, missed calls, and voicemails appear.
> [!TIP]
> Tip
>
> If you're on an Android 8.0 or newer, you can turn off push notifications for Shared Lines from your Android settings.
>
> Head to App and Notifications, select Dialpad, and choose your preferences.
### Theme
Select between Light and Dark Mode, or have it automatically adjust based on your system preferences.
1. Go to **Appearance**
2. Select **Light**, **Dark**, or **Match System**
### Advanced settings
Use **Advanced Settings** to further customize your Android Dialpad experience.
Turn the following options on and off based on your preferences:
- **Allow data with low battery** allows Dialpad to operate when your device's battery is low.
- **Smart Reply** suggests replies to new messages that are only visible to you until you tap to share. *Dialpad only offers Smart Reply in English.*
- **Live translation** receives messages in a language different from your phone’s settings.
- **No Audio Warning** when no audio is detected on your call, a warning will appear to let you know there might be a mic issue.
- **Show in-app notifications** allow Dialpad to alert you of notifications while still in the Dialpad app.
Additional helpful resources are at the very bottom of the Settings menu. To visit our Help Center from the app, select **Help**. There's also a selection to open our legal and privacy policy and even to submit feedback to our team.
Finally, you can select **Log Out** to sign out of the Dialpad app on your Android device.
## Related
- [Android Best Practice Tips](/android-best-practice-tips.md)
- [Mobile Apps FAQs](/mobile-apps-faqs.md)
- [Use the iOS App](/use-the-ios-app.md)