---
title: "Use Google Calendar for Time Off"
slug: "use-google-calendar-for-time-off"
updated: 2025-02-22T03:42:09Z
published: 2025-02-22T03:42:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Google Calendar for Time Off

Create a shared time off calendar in Google Calendar with Dialpad WFM for freelancers on your team. This helps you track their time off and easily export the data into Dialpad WFM.

Let’s dive into the details.

> [!NOTE]
> Who can use this
> 
> Dialpad WFM is available to all Dialpad users.
> 
> Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.

## Create a new time off calendar

To create a new time off calendar, go to Google Calendar.

1. On the left sidebar, navigate to **Other calendars**
2. Select the **+** icon
3. Name your new calendar

> [!NOTE]
> Note
> 
> Choose the correct time zone for your team. Team members in different countries can set their own time zones when creating a time-off event.

## Add the iCal link to Dialpad WFM

Now that the calendar is created, add its iCal link to Dialpad WFM.

To add the iCal link to Dialpad WFM.

From Google Chrome/Google Calendar:

1. Navigate to the sidebar
2. Select **Option** (that’s the 3 dots)
3. Select **Setting and sharing**
4. Choose to create a public or private link
  1. **Public link**: Check the box to create a public iCal link
  2. **Private link**: Navigates to secret address in iCal format
5. Copy the iCal link

Next, head back to **Dialpad WFM.**

1. Select **Settings**
2. Navigate to**Integrations**
3. Select **Time off** ![Dialpad WFM interface showing time off settings and calendar connection options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Connect-calendar(3).png)
4. Select **+ Connect calendar**
5. Enter the iCal link, and name the calendar

![User interface for connecting a calendar with fields for name and iCal link.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Connect-calendar(2)(2).png)
6. Select **Connect**

> [!WARNING]
> Tip
> 
> If the private iCal address option isn’t visible, you likely don't have permission. Ask the calendar owner to share the link.
> 
> 
> 
> Share this calendar link with your freelance agents so they can add it to their calendar and book their own time off—or keep control and manage it yourself!

## Add time off events in the calendar

To create a new event in the new calendar

1. Select the time of day for your time off
2. Add a title in the event ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-calendar-event.png)
  1. Enter the agent’s first and last name exactly as they appear in Dialpad WFM.
  2. Add keywords to help Dialpad WFM identify time-off events.

> [!NOTE]
> Note
> 
> Events will show up in Dialpad WFM within 20 minutes after creation. Be sure to add the calendar event to the time-off calendar you created and linked to Dialpad WFM.

### Time off keywords

Use time off keywords to match and sync calendar events when adding or editing a calendar.

To add or edit time off keywords, navigate to Dialpad WFM settings.

1. Select **Time off** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/time-off-page.png)
  1. Choose the calendar, or, select **+ Connect Calendar** to add a new calendar
2. Navigate to **Keywords** ![Editing calendar settings for Team A, including keywords for event synchronization.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/time-off-keywords.png)
  1. To add a keyword, enter the keyword in the text box
  2. To remove a keyword, select the **x** icon beside it
3. Select **Save**

> [!NOTE]
> Notes
> 
> If you remove a keyword, any past or future events associated with it will be removed during the next calendar sync.
> 
> If you add a keyword, any matching past events will be added during the next sync.

**Recommended keywords**

We recommend adding these keywords to help Dialpad WFM identify time-off events:

- time off
- holiday
- vacation
- absences
- away
- leave
- absence
- appointment
- OOO
- substitute day
- sickness
- sick
- maternity
- paternity
- jury
- floater day
- substitute
- not available
- vacaciones
- urlaub

> [!WARNING]
> Tip
> 
> Add as many keywords as you need—there’s no limit!

## Frequently asked questions

### Will Dialpad WFM also pull meetings from this calendar?

No, Dialpad WFM will only pull time-off events from the calendar, not meetings.

Agents must [integrate Dialpad WFM with Google Calendars](https://help.dialpad.com/v1/docs/en/wfm-google-calendar) to sync meetings or other events.

### Why are my team's time off bookings not showing in Dialpad WFM?

There are a few common reasons why bookings may be missing:

- The data hasn't refreshed yet: Dialpad syncs data from time off calendars every 20 minutes.
  - Check back after a few minutes.
- The agent's name did not match their name in Dialpad WFM.
  - Check for spelling mistakes or missing punctuation, e.g. Fernandez instead of Fernández.
- A keyword wasn't included.
  - Check that the time off booking includes one of the keywords listed above. If there is a keyword your team use that isn't included (e.g. another language or time off policy) but vital for your workflows, then please Contact Customer Care.

### Why is the time off booking showing the wrong time?

Dialpad WFM uses the Google Calendar timezone to schedule bookings. If agents set time off in a different timezone, it may appear incorrectly.

If this occurs, contact our Customer Care team, and we can adjust the setting to match the agent's timezone.

### Can I add more than one calendar?

Yes, you can add an unlimited amount of time off calendars to Dialpad WFM.