---
title: "Two-Party Consent Greeting"
slug: "two-party-consent-greeting"
updated: 2026-05-14T17:47:07Z
published: 2026-05-14T17:47:07Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Two-Party Consent Greeting

## 

As an admin, you can choose whether a call recording or transcription greeting plays on every inbound call, or only when the caller is in a U.S. two-party consent state.

This allows the recording and transcription actions to be separate from greeting controls, and both greeting selectors are always visible.

> [!NOTE]
> Who can use this
> 
> Admins on all Dialpad licenses and tiers can configure these settings for Contact Centers, Departments, Mainlines, and Coaching Teams. This is only available for U.S. inbound calls.

> [!NOTE]
> Note
> 
> Different groups in the same company can use different greeting settings. This does not change office-wide Admin Call Recording behavior.
> 
> If you need to opt out of mandatory compliance greetings entirely, use the existing exception process. This setting does not replace that workflow.

## How the two-party consent call greeting works

When you choose All calls, the compliance greeting plays on every inbound call. This is the default behavior.

When you choose **All except One-Party Consent**, Dialpad checks the inbound caller's U.S. area code against its maintained list of two-party consent states. The greeting is skipped for callers from one-party consent states and plays for callers from two-party consent states.

If the caller number is blocked, unknown, or non-U.S., Dialpad treats the call as two-party consent, and the greeting plays.

> [!NOTE]
> Note
> 
> This setting applies only to inbound calls.

If your account has AI enabled, you may also see a **Transcribe only** option in addition to **Record & Transcribe**.

For transcribe-only calls, the caller hears: "Your call may be transcribed by us and our service providers for system and quality training."

For two-party consent callers, the standard greeting is: "Your call may be recorded or transcribed by us and our service providers for system and quality training."

> [!NOTE]
> Note
> 
> Agents do not need to take any action. The greeting plays automatically based on the admin setting and the caller's area code.

## Setup requirements

Make sure recording and/or transcription are enabled for the group you want to manage.

Dialpad determines consent behavior by using a maintained list of U.S. area codes for all-party consent states. That list is published in the Help Center and is intended as a convenience rather than legal advice.

## Set when the call greeting plays

To set the call greeting, go to your Dialpad **Admin Settings**.

1. Select the Contact Center, Department, Mainline, or Coaching Team you want to update
2. Navigate to and select **Advanced Settings**
3. Navigate to **Automatic Call Recording & Transcription** > **Inbound Calls**
4. Choose your recording or transcription behavior for inbound calls.
5. Under the **Call Greeting Played** section, choose one of these options:

| **All calls** | Play the compliance greeting on every inbound call. |
| --- | --- |
| **All except One-Party Consent** | Skip the greeting for callers from one-party consent states, and play it for callers from two-party consent states. |

![View of the Dialpad admin settings for Recording & Transcription, showing the Call Greeting Played option with All except One-Party Consent selected.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/two-party-consent-greeting-image-7rl4ni2k.png)

> [!NOTE]
> Note
> 
> The setting stays in place even if you switch between automatic and manual recording modes later.

## Troubleshooting

### I don't see the Call Greeting Played options

The two-party consent behavior appears for U.S. inbound scenarios.

### The greeting still played for a blocked, unknown, or international caller

That is expected behavior. Dialpad treats blocked, unknown, and non-U.S. numbers as two-party consent and plays the greeting by default.

### The greeting played after a transfer or merge

If a third call leg is added from a two-party consent state, the greeting plays for that leg.

## Frequently asked questions

### Does this work for outbound calls?

No. This setting only applies to inbound calls.

### Can different groups use different settings?

Yes. Each Contact Center, Department, Mainline, or Coaching Team can manage this setting independently.

### How does Dialpad decide whether to play the greeting?

Dialpad checks the inbound caller's U.S. area code against its maintained all-party consent state list. If the number matches a two-party consent state, the greeting plays. If it matches a one-party consent state, the greeting is skipped when All except One-Party Consent is selected.

### Is this legal advice?

No. The published area code list is a convenience resource, and customers should review the laws that apply to their business.