Troubleshooting Poly Studio X Errors
    • 13 Jun 2023
    • 2 Minutes to read
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    Troubleshooting Poly Studio X Errors

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    Article summary

    Let's take a look at some of the common Poly Studio X Errors, what they mean and why you are receiving them. 

    Error 100 — No Physical Network Detected

    This error appears when the Poly device is unable to secure an IP address from the local network.

    Possible causes:

    • The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port.
    • The DHCP server is not reachable from the current connection.

    Troubleshooting:

    • Remove and re-insert the Ethernet cable.
    • Replace the Ethernet cable.
    • Check with the IT team about the local network status.

    Error 101 — No IP address

    This error appears when the Poly device is unable to secure an IP address from the local network.

    Possible causes:

    • The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port.
    • The DHCP server is not reachable from the current connection.

    Troubleshooting:

    • Remove and re-insert the Ethernet cable.
    • Replace the Ethernet cable.
    • Check with the IT team about the local network status.

    Error 102 — Failure in DNS lookup

    This error appears if the Poly device is unable to reach the domain name system (DNS) service, or the DNS is slow to respond.

    Possible causes:

    • The device has a LAN connection, but is unable to reach the internet.
    • The local or remote DNS server is unreachable. 

    Troubleshooting:

    • Alert your IT contact about the problem.

    Error 103 — Cannot reach service

    This error means that the Poly device has a network connection and knows how to get hold of the server, but it cannot reach the server or cannot receive responses from the server to its requests.

    Possible causes:

    • One or more firewall rules are blocking access to our services.

    Troubleshooting:

    • Review the Network Recommendations article for a list of domains, ports, and protocols to add to the Allow rules in the network firewall.

    Error 104 — Configuration service error

    This error is most likely to happen when trying to connect during a Dialpad maintenance window.

    Possible causes:

    • Scheduled system maintenance.
    • Service interruption.

    Troubleshooting:

    • Check the Dialpad status page for service notices and alerts.
    • If there are no alerts posted, please contact support and provide them with the serial number you see on your touchscreen controller device.

    Error 105 — Cannot Reach Service

    Possible causes:

    • Schedule system maintenance.
    • Service interruption.

    Troubleshooting:

    • Check the Dialpad status page for service notices and alerts.
    • If there are no alerts posted, please contact support and provide them with the serial number you see on your touchscreen controller device.

    Error 106 — Problem loading service

    Possible causes:

    • Scheduled system maintenance.
    • Service interruption.

    Troubleshooting:

    • Check the Dialpad status page for service notices and alerts.
    • If there are no alerts posted, please contact support and provide them the serial number you see on your touchscreen controller device.

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