Team Analytics

Analytics  tell you a lot about your business, and Dialpad's Analytics menu organizes data into an easy-to-understand format to quickly gain insight. Let's take a look at the Analytics menu in Dialpad. Who can use this feature Co...

From missed calls to abandoned calls, Dialpad's analytics provide a clear overview of how your team is performing at all times. Export the data to share with other team members, and schedule reports to arrive in your inbox.  Let's take a look at ...

Dialpad will deliver scheduled reports to your email address as frequently as necessary. You're likely running the same reports as part of a routine, and now you can automate that process using scheduled reports. Let's take a look at scheduled r...

Do you have a folder full of reports ready to be reviewed?  Let's take a closer look at understanding the data in each exported report. Call logs export Don't forget, any calls that happened less than 24 hours from the date you export wi...

Playlists allow you to curate a collection of call recordings from the  Call History menu  and share them across your team for training or quality assurance purposes. Let's take a look at managing playlists in Dialpad. Who can use this featu...

Charting data in the  Analytics menu  will allow you to export additional reports . This can be an incredibly helpful tool. But sometimes, the information in the exported Excel sheets get a bit... murky. Here are some common troubleshooting tips...