---
title: "Add Your WFM Schedule to Your Calendar"
slug: "sync-schedule-to-calendar-via-ical"
updated: 2025-07-16T09:10:09Z
published: 2025-07-16T09:10:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Your WFM Schedule to Your Calendar

Sync your Dialpad WFM schedule with your work calendar to increase visibility of your availability, or add it to your personal calendar to better plan around your shifts.

> [!NOTE]
> Who can use this
> 
> This feature is only available for WFM agents.

## How it works

When Dialpad WFM is added to your calendar, Dialpad WFM will create events in your calendar for all of your published shifts, breaks and activities.

These events are **read-only**, so they cannot be modified or deleted from your calendar. If you would like to change anything in your schedule, you can [submit a change request](https://help.dialpad.com/docs/request-shift-changes) to your manager from Dialpad WFM.

## Add Dialpad WFM to calendar

Adding your Dialpad WFM schedule to your calendar is simple and easy!

1. Log in to **Dialpad WFM**
2. Select your **avatar** in the top right corner
3. Select **Copy calendar link**

That’s it! Your personal iCal link will be copied to your clipboard, making it easy to add your Dialpad WFM schedule to other calendars.

Keep reading to learn how to use this iCal link with your calendar client…

### **Link to Google calendar**

If you use Google Calendar, we recommend using the Google Calendar integration for Dialpad WFM, instead. [Find out more](https://help.dialpad.com/docs/wfm-google-calendar)

If you want to continue with iCal instead, on desktop, go to your Google Calendar or visit [calendar.google.com](http://calendar.google.com)

1. Go to **Other Calendars**
2. Select **Add by URL** on the drop-down
3. Paste in the calendar link you copied from Dialpad WFM
4. Select on **Add Calendar**

Then, wait for Google to import your events.

> [!NOTE]
> View your Dialpad WFM schedule in Dialpad!
> 
> If you also integrate your Google Calendar with your Dialpad app, you will be able to view your Dialpad WFM schedule from within the Dialpad app, making it easy to stay on-task.
> 
> ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Group 2(1).png)

### Link to Outlook calendar

On desktop, open your Outlook calendar.

1. Select **Add**
2. Select **From Internet**
3. Paste in the calendar link you copied from Dialpad WFM
4. Select **OK**

Then, Outlook will prompt you to add the calendar and subscribe to updates. Choose **Yes** to proceed.

Your calendar will sync, and you can easily turn any calendar on or off in the Folder Pane. Just select the arrow to overlay the calendar if you'd like.

### Link to Apple calendar

On a Mac, navigate to the Calendar app on your Mac.

1. Select **File**
2. Select **New Calendar Subscription**
3. Paste your iCal link from Dialpad WFM
4. Select **Subscribe**
5. Enter a calendar name in the **Name** field
6. Select the location menu
7. Enter an account for the subscription
  1. Choose your **iCloud** account to access your calendar on all devices connected to iCloud.
  2. Choose **On My Mac** to link the calendar on your computer.
8. Uncheck the boxes to receive event attachments or alerts for the calendar
9. Select **Auto-refresh** menu
  1. Choose how often you want to update the calendar
10. Select **Ignore alerts** to prevent notifications for this calendar
11. Select OK

To let your team see your schedule, select the checkbox **Make this calendar publicly accessible.**

**On an iPhone or iPad**

1. Open the Calendar app
2. Select Calendars at the bottom of the screen
3. Select **Add Calendar**
4. Select **Subscribe to an external, read-only calendar**
5. Select **Add Subscription Calendar**
6. Paste in the calendar link you copied from Dialpad WFM
7. Select **Subscribe**

You can also subscribe to an **iCalendar** (.ics) by simply clicking on the link, which will add the calendar to your preferred calendar app.

## Frequently asked questions

### How can I share my calendar with my team?

Share your iCal link with your team to let them view your calendar. After that, they can add the calendar by following the steps above.

### What will be added to my calendar?

Dialpad WFM will sync any published shifts, breaks and activities to your calendar.

Shifts and activities may be published separately, so shifts might appear before activities. Your calendar updates with your Dialpad WFM schedule.

> [!NOTE]
> Note
> 
> Dialpad WFM will sync up to 6 months of your schedule to your calendar. To view dates further out, check your Dialpad WFM account.

### How often will my calendar update?

The update speed depends on the calendar you synced with (e.g., Google Calendar, Outlook, Apple Calendar). There may be delays between Dialpad WFM and the iCal feed.

- **Apple** updates when you open the app, then every 1-3 hours.
- **Google** updates once every 24 hours.
- **Outlook** updates when you open the app, then every 1-3 hours.
- [Outlook.com](http://Outlook.com) updates every 3 hours.
- **Yahoo** updates every 8-12 hours.

> [!NOTE]
> Note
> 
> For the most up-to-date schedule, refer to your Dialpad WFM account. You can also use [Dialbot](https://help.dialpad.com/docs/dialpad-wfm-dialbot), or install the [Dialpad WFM app for Slack](https://help.dialpad.com/docs/wfm-slack) for regular updates during your shift.

#### How to speed up the calendar update

**Apple calendar**

To speed up calendar updates, adjust the settings on your iPhone or iPad:

1. Open the **Settings** app
2. Select **Calendar**
3. Select **Accounts**
4. Select **Fetch New Data**
5. Select your Dialpad WFM iCal feed from the list of calendars.
6. Set to **Fetch**

Set your Fetch time at the bottom of the page to your preferred frequency. The settings will save automatically.

**Google calendar**

You cannot change this setting, but you can manually refresh your calendar feed in the Google Calendar mobile app.

1. Open your **Google Calendar** app
2. Select the **Menu** button (that’s the 3 lines)
3. Navigate to the bottom of the page
4. Select **Sync now**

### How can I hide my Dialpad WFM from my calendar?

You can remove iCals or unsubscribed calendars from your own calendar at any time.

### Can I add meetings from my calendar to Dialpad WFM?

Yes, to sync an event from your calendar to the Dialpad WFM schedule, simply add [block@teamsurfboard.com](mailto:block@teamdialpadwfm.com) to the guest list.

Once saved, the event will be added to the schedule within 15 minutes.

[Learn more about syncing meetings](https://help.dialpad.com/docs/sync-meetings-and-calendar-events)