---
title: "Swap & Reassign Numbers"
slug: "swap-reassign-numbers"
description: "Learn how to quickly reassign phone numbers in a just few clicks. "
tags: ["Admin", "change phone number", "Reserve Pool", "Swap Phone Number"]
updated: 2025-09-17T20:11:05Z
published: 2025-09-17T20:11:05Z
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Swap & Reassign Numbers
Just because you were assigned a number in Dialpad doesn't mean you're stuck with it.
Let's take a look at how to swap and reassign numbers.
> [!NOTE]
> Who can use this
>
> Company and Office Admins can swap and reassign numbers.
>
> This feature is not supported while on a free trial.
## Swap a number
Need to swap your user's primary number for another one? No problem!
To swap a number, head to your Admin Settings from **Dialpad.com**
1. Navigate to **Office >** **Users**
2. Navigate to a user and select **Options**
3. Select**Calling**
4. Select**Swap Phone Number**
5. From the pop-up window, choose one of the following:
-
- Select by searching area code or major city name for a number
- Select one of our suggested numbers
- Select **Unassigned Numbers** to pull from your unassigned pool
[swap-number](https://app.vidgrid.com/embed/cnaRqWyhfCu7)
Once you confirm the changes, your user's new number will be assigned as the primary number, and the previous number will be moved to **Unassigned Numbers** for future access or reassignment.
> [!NOTE]
> Note
>
> There is a fee for maintaining numbers in your Reserved Pool.
## Reassign an unassigned or reserved number
New team members, or perhaps a promotion earned a new line? No problem, reassigning unassigned numbers is easy.
To reassign an unassigned or reserved number, head to your **Admin Settings** from **Dialpad.com**
1. Navigate to**Office >**Select**Users**
2. Select**Reserved Numbers** tab
3. Find the unassigned number and select **Options**
4. Choose **Assign This Number**
5. From the pop-up window, search for a user, department, contact center, or office
6. Select **Re-Assign** and confirm any billing changes to finalize
[reassign-number](https://app.vidgrid.com/embed/KCLdwCW42YBT)
### Office-specific number assignment
To help maintain number consistency and prevent cross-office auto-assignment, use Dialpad's office-specific reserve pool setting. When enabled, reserved numbers can only be used for users and devices within the same office.
To enable this setting, head to your [Company Settings](https://dialpad.com/companysettings) and check the box beside **Restrict number assignment to office-specific reserved pool.**
## Delete an unassigned or reserved number
If you no longer wish to own a number, you can remove an unassigned or reserved number by heading to your **Admin Settings** from **Dialpad.com**
1. Navigate to**Office**
2. Select **Users**
3. Select **Reserved Numbers**
4. Find the unassigned number and select **Remove this number**
- If you'd like to remove numbers in bulk, fill the checkboxes and select the **Trash icon**
5. **Confirm** your changes to remove the number(s)
[remove-number](https://app.vidgrid.com/embed/ErgBRdgq51iy)
## Related
- [Number Assignment FAQs](/number-assignment-faqs.md)
- [Manage Your Users](/manage-your-users.md)
- [Manage Dialpad Licenses](/manage-dialpad-license-billing.md)
- [Remove Local, Toll-Free or Secondary Numbers](/remove-local-toll-free-or-secondary-numbers.md)
- [Add & Remove Team Members](/add-remove-team-members.md)