---
title: "Sri Lanka Porting Guide"
slug: "sri-lanka-porting-guide"
tags: ["Port Rejection Reasons"]
updated: 2025-07-26T03:49:08Z
published: 2025-07-26T03:49:08Z
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sri Lanka Porting Guide

Need to port a number from Sri Lanka? This guide will walk you through the process.

## **Supported number types**

Dialpad can port the following Sri Lankan number (LK +94) types:

- Toll-Free Number

| [Submit Toll-Free Port](https://docs.google.com/forms/d/1KFTtgEwRXhv2QI3RXfOMzY80ONBKA-BZNwmsMVIyESQ/viewform?edit_requested=true) |
| --- |

## **Required documents**

In order to complete your port request, Dialpad requires the following documents.

- LOA
- Latest Invoice from current carrier
- COA (Change of Agency)

> [!NOTE]
> Note
> 
> In some cases, additional documentation may be requested after the port request is submitted.

## **Document list**

Click the link below to obtain the LOA for your port request.

- [Toll Free LOA](https://docs.google.com/document/d/1GsYO6JZi48LZO0OeoHJ8hDMBOesVIVqI/edit?usp=sharing&ouid=111221183443126785104&rtpof=true&sd=true)

## **How long will it take?**

The standard lead time (SLT) for a port request is:

- 35 business days for toll-free numbers

> [!NOTE]
> Note
> 
> Additional time is added if there is a rejection for missing/incorrect information.

## Porting requirements

- The full list of phone numbers you want to port including the country code
- The LOA must be signed by the person who has administrative rights on the account with the current carrier.
- A Change of Agency (COA) is only applicable for the following ranges:
  - 9411xxxxxxx

## Possible port rejection reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.

- Incorrect end user name
- Incorrect service address
- Number is not active

## Porting checklist

- LOA is filled out, dated, and signed
- Latest invoice from current carrier
- All numbers are active with your current carrier
- All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
- You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.

## Cost

We charge a one-time porting fee for Sri Lanka**.** For more information please reach out to [sales@dialpad.com](mailto:sales@dialpad.com).

## More information

Be sure to read our [Porting FAQs](/v1/docs/porting-faqs) for more information on the porting process.