---
title: "Set Do Not Disturb Mode"
slug: "set-do-not-disturb-mode"
tags: ["ai contact center", "ai sales", "ai voice", "dialpad call center", "dialpad features", "Dialpad sell", "dialpad talk", "dnd", "do not disturb"]
updated: 2026-05-06T22:34:24Z
published: 2026-05-07T19:00:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Do Not Disturb Mode

Set yourself to Do Not Disturb (DND) to prevent calls and message notifications from coming through. When enabled, this setting applies to your personal and Department lines, but not to Contact Center lines.

Let's take a closer look at how to enable or disable Do Not Disturb mode in Dialpad's desktop app. If you're looking for DND details for your mobile device, visit our Help Center articles on [iOS](/v1/docs/use-the-ios-app) and [Android](/v1/docs/use-the-android-app).

> [!NOTE]
> Who can use this
> 
> DND mode is available to users on [all Dialpad plans](https://www.dialpad.com/pricing/).

## Enable Do Not Disturb

To set yourself to DND, navigate to your profile photo at the top-right corner, click on the image, and toggle **Do Not Disturb** on.

[Set DND Mode](https://app.vidgrid.com/embed/oeN3tibdm1ha)

DND defaults to remain activate indefinitely, but you can user the **Timer** feature to have it automatically turn off after a specific amount of time. Dialpad offers a 30-minute, 1-hour, 2-hour, 4 hours, 24 hours, or week-long timer options.

If a timer is on, you'll see the expiration time listed when you hover over your avatar.

![Screenshot showing the Do Not Disturb (DND) status enabled on a user's profile avatar.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/DND_Avatar.png)

> [!NOTE]
> Note
> 
> As a Contact Center agent, enabling Global DND keeps you active and able to receive calls to your assigned Contact Centers. To stop receiving calls, set yourself to [Off Duty or turn off Active](https://help.dialpad.com/docs/working-as-a-contact-center-agent#active-status-vs-offduty-status) for specific Contact Centers.

## Disable Do Not Disturb

To disable DND from your the Dialpad app:

1. Select your profile photo
2. Toggle off **Do Not Disturb** ![Screenshot showing user profile options with Do Not Disturb enabled. Do not disturb mode can be disabled by sliding the toggle off.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Disable_DND.png)

> [!NOTE]
> Note
> 
> Department operators will automatically become available to receive calls on a Shared Line.
> 
> 
> 
> Contact Center agents need to manually [change their Contact Center status from Off Duty to Available (Active)](https://help.dialpad.com/docs/working-as-a-contact-center-agent#go-on-duty) in order to receive calls. Disabling Do Not Disturb won't change their status.

## DND on a forwarding number or desk phone

If you're using a forwarding phone number (but didn't download the mobile apps) or are using a desk phone, you can still enable your DND status from anywhere:

1. Call your personal Dialpad # from your forwarding phone or desk phone
  1. It must be tied to your Dialpad account.
2. Enter your [User & Voicemail PIN](/v1/docs/your-dialpad-profile#user-voicemail-pin)
3. Select the option to toggle DND

## Frequently asked questions

### How do people know if I'm on DND?

If DND is, your teammates will see the DND symbol beside your red presence icon.

If someone sends you a message, they’ll see a banner informing them that your notifications are off. ![User interface showing a user interaction. The conversation window shows a user in Do Not Disturb mode, also in the Recents tab on the left.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Contact_DND_View.png)

### Can I set up my DND status to automatically turn on?

Yes. For details about setting up your DND automatically, check out [this Help Center article](/v1/docs/auto-do-not-disturb-dnd).

## Related

- [Add a Forwarding Prompt](/add-a-forwarding-prompt.md)
- [Custom Off Duty Status](/custom-off-duty-status.md)
- [Set a Custom Status](/set-a-custom-status.md)