---
title: "Set Business Hours"
slug: "set-business-hours"
description: "Set your Business Hours to identify which hours of the day your team is available to receive calls and what happens when they are not. "
tags: ["ai contact center", "ai sales", "ai voice", "Business Hours", "call routing", "dialpad call center", "Dialpad sell", "dialpad talk", "Main Line"]
updated: 2025-09-22T15:35:35Z
published: 2025-09-22T15:35:35Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Business Hours

Dialpad lets you set business hours for your main line, departments, and contact centers in addition to [Personal Working Hours](/v1/docs/set-your-personal-working-hours). You just need to be an admin, and then you're ready to set normal or split business hours.

Let's take a look at how to set business hours in Dialpad.

> [!NOTE]
> Who can use this
> 
> Setting business hours for your shared lines is available to [Dialpad Connect](https://www.dialpad.com/products/business-phone-system/), [Dialpad Sell](https://www.dialpad.com/products/sales-dialer/), and [Dialpad Support](https://www.dialpad.com/ai-contact-center/) users on [all plans](https://www.dialpad.com/pricing).

## Set normal business hours

To set your standard business hours, head to your Dialpad **Admin Settings.**

1. Navigate to the main line, department, or contact center where you'd like to set business hours
2. Navigate to **Business Hours & Call Handling**
3. Choose when you want to receive calls
  - Always take calls (24/7)
  - Only during specific hours
4. Set timezone
5. Select **Edit Hours**
6. Choose the hours during which operators or agents will receive calls
  - Set an opening time and a closing time
  - Select the desired days
7. Select **Update**

[Edit Main Office Hours](https://app.vidgrid.com/embed/igynINSbD9uV)

## Set split business hours

To set split business hours, head to your Dialpad **Admin Settings.**

1. Navigate to the main line, department, or contact center where you'd like to set business hours
2. Navigate to **Business Hours & Call Handling**
3. Select **Edit Hours**
4. Choose the hours during which operators or agents will receive calls
  - Set an opening and a closing time
  - Select the desired days
5. Select**+ Add Hours**
6. Enter the desired hours
7. Select **Update**

Each day can include up to four unique periods of availability, and they can be applied to multiple days or tailored for different days based on your needs.

[Set Split Hours](https://app.vidgrid.com/embed/Too3dwnnUYqK)

## Related

- [Create a Department](/create-a-department.md)
- [Manage a Main Line](/manage-a-main-line.md)
- [Manage a Contact Center](/manage-a-contact-center.md)