---
title: "Send & Receive a Shared Line Message"
slug: "send-receive-a-shared-line-message"
description: "Send and receive (and manage!) messages on your shared lines. "
tags: ["assigned operators", "Main Line", "mms", "receive message", "send a message", "shared line voicemail", "SMS", "working as an operator"]
updated: 2025-09-23T15:24:28Z
published: 2025-09-23T15:24:28Z
canonical: "help.dialpad.com/send-receive-a-shared-line-message"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared Line Messaging

You can send and receive messages from Shared Lines such as a Main Line, Department, or Contact Center.

Let's take a closer look at how to manage messages across Shared Lines.

## Send a shared line message

To send a message from a shared line, head to your **Dialpad app.**

1. Select the **Message** icon
2. In the **From** field, select the desired shared line/number from the drop-down menu options.
3. Enter a contact's name or number
4. Type your message and press **Enter** to send

Recipients will see the Shared Line's name and number, along with your name, as the sender.

[Send a Shared Line Message](https://app.vidgrid.com/embed/klBypuDcIJN9)

## Receive a shared line message

To receive a Shared Line message, head to your **Dialpad app**. Navigate to the Shared Line's inbox and select the **Messages** tab. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Shared%20Line%20Message%20Inbox.png)

New messages display at the top of the Messages inbox with a purple circular notification.

You'll also see the number of notifications listed alongside the Shared Line's name in the sidebar of the Dialpad app.

## Frequently asked questions

### Can I send SMS or MMS messages from a toll-free number to a toll-free number?

No. Currently, we support SMS/MMS messages to local numbers only.

If you try to send a message from your toll-free number, we'll automatically use the available local line instead. If that's unavailable (meaning you didn't add a local number to your Department or Contact Center ), we'll default to using your Main Line.

### Can I receive SMS or MMS messages on my toll-free number?

No. SMS/MMS messages are supported to local numbers only.

If a message is sent to your toll-free number, it will not be received. You must provide the other party with a local number to receive SMS/MMS messages.

### I sent a message from my Shared Line, but it's displaying as my Main Line — why?

If you didn't add a local number to your Department or Contact Center, Dialpad will default to your Main Line as the outbound ID.

### Can I send a message from a secondary number (group or personal)?

No, only a primary number can be used to send or reply to a message — even when replying to a message that was received on a secondary number.

That said, when the primary number is not SMS-capable, Dialpad will send the message from the first SMS-capable number on the list.

## Related

- [Text Message Campaign Registry for Dialpad Customers](/text-message-campaign-registry-for-dialpad-customers.md)
- [Text Message Campaign Registry FAQs](/text-message-campaign-registry-faqs.md)
- [Send a Message](/send-a-message.md)
- [Group Messaging](/group-messaging.md)