Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your desktop app

As part of our continued efforts to enhance your coaching experience, we will be deprecating the Coaching Groups feature on December 9, 2025. We are transitioning all customers to Coaching Teams, a more modern and flexible solution that offers significantly

Set your team up for success by taking the time to learn the ins and outs of Dialpad! Dialpad University is a free online platform that offers interactive courses and resources to guide teams through onboarding and continuous learning. The

Dialpad BI's Call Metrics by Disposition  report provides insight  into what occurs on every type of call, grouped by call disposition. This allows Users to drill in and further understand what takes place within each type of call disposition

You’re probably used to coordinating your team’s availability through emails or messages. With Dialpad WFM, your team can now send their availability straight from their schedule, making it much easier to manage. Let’s dive into the details

Dialpad simplifies fax management for a streamlined experience. Agents and Supervisors can assign faxes to themselves or others in their group, while Supervisors and Admins can delegate faxes to specific users or in bulk. Additionally, resolution notes can be added

assigned to Agent A while it's in the queue. If the new call is currently ringing to available agents when Agent A becomes available, then Agent A remains available until that ring group times out. If no agent

A network test is like a health check for your internet connection, ensuring it's reliable and strong enough for seamless communication when using Dialpad. This article goes over the details of the Dialpad System Test and how to understand

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad. Visit Dialpad's   web portal   to take advantage of the latest additions. You'll also discover some bug fixes to

Improve coaching and training by turning on agent screen capture to view agent desktop activity during a call. Who can use this Agent screen capture is part of Dialpad's Support plans as well as the Premium Dialpad Sell plan

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad Meetings. Launch Dialpad Meetings   to take advantage of the latest additions. You'll also discover some bug fixes to improve

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad. Update your   desktop app , or visit Dialpad's   web portal   to take advantage of the latest additions. You'll also

Need to port a number from Latvia? This guide will walk you through the process. Supported number types Dialpad can port the following Latvian number (lv +371) types: Geographic Number  Submit Geographic Port Toll-Free Number  Submit Toll-Free Port

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your desktop app

While your team members will always have the option to use their personal number as their caller ID, Admins can also grant access to certain caller ID features.  Let's dive into the details.  Main line caller ID Admins can

If your current customer service or CRM platform isn't directly integrated with Dialpad WFM, don't worry! You can still generate accurate forecasts by uploading your historical data via CSV. By uploading your CSV data, you can: Generate precise

Porting is the transfer of a phone number between two service providers. If you are new to the porting process, please read below for a quick overview. What to expect when porting When porting a number, your current provider is

Use JumpCloud SAML Single Sign On (SSO) to give Dialpad users convenient and secure access with a single set of credentials.  Let's dive into the details. Who can use this The JumpCloud SAML integration is available to  Dialpad Connect

Dialpad works seamlessly on Azure Virtual Desktop (AVD) with Microsoft’s Multimedia Redirection (MMR) plugin. With MMR, video streams and WebRTC calls bypass the AVD virtual machine, connecting directly from your device to Dialpad’s Telephony Engine. This reduces latency