like to block the agent's ability to set themselves to DND, you must turn off this setting. Auto answer Use Auto Answer to have Dialpad automatically answer incoming Contact Center calls. When a call is auto-answered, agents

Need to share some Admin capabilities? Just make them a Secondary Admin! Let's dive into how to add a Secondary Admin. Who can use this To add a secondary Admin, you'll need a Dialpad Meetings Business license while

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your desktop app

Dialpad BI's Call Metrics by Disposition  report provides insight  into what occurs on every type of call, grouped by call disposition. This allows Users to drill in and further understand what takes place within each type of call disposition

The Salesforce1 app lets you show your Salesforce data on any mobile device.  Let's go over a few common questions.  What version of the Dialpad for Salesforce app do I need? To access the integration, make sure you're

You’re probably used to coordinating your team’s availability through emails or messages. With Dialpad WFM, your team can now send their availability straight from their schedule, making it much easier to manage. Let’s dive into the details

With Dialpad, it's easy to make international conference calls with teammates, clients, and prospects. International participants can join a call using the meeting link, and if you're on the Enterprise plan, you can have participants join by phone

Dialpad simplifies fax management for a streamlined experience. Agents and Supervisors can assign faxes to themselves or others in their group, while Supervisors and Admins can delegate faxes to specific users or in bulk. Additionally, resolution notes can be added

Dialpad chat offers so much more than just sending and receiving messages — with Dialpad messaging, you can favorite messages, forward conversations, pull up messages based on search terms, archive discussions, quickly share images or videos from one contact to the

A network test is like a health check for your internet connection, ensuring it's reliable and strong enough for seamless communication when using Dialpad. This article goes over the details of the Dialpad System Test and how to understand

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad. Visit Dialpad's   web portal   to take advantage of the latest additions. You'll also discover some bug fixes to

Improve coaching and training by turning on agent screen capture to view agent desktop activity during a call. Who can use this Agent screen capture is part of Dialpad's Support plans as well as the Premium Dialpad Sell plan

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad Meetings. Launch Dialpad Meetings   to take advantage of the latest additions. You'll also discover some bug fixes to improve

We're always rolling out updates that contain new features and capabilities to ensure customers get the most of Dialpad. Update your   desktop app , or visit Dialpad's   web portal   to take advantage of the latest additions. You'll also

Need to port a number from Latvia? This guide will walk you through the process. Supported number types Dialpad can port the following Latvian number (lv +371) types: Geographic Number  Submit Geographic Port Toll-Free Number  Submit Toll-Free Port

the Shopify widget. Select Create Order  Search and choose specific products by name through the search bar  Adjust the quantity and review the pricing Select Create  After you submit the draft order, you’ll be redirected to Shopify to

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes. Be sure to update your desktop app

While your team members will always have the option to use their personal number as their caller ID, Admins can also grant access to certain caller ID features.  Let's dive into the details.  Main line caller ID Admins can