---
title: "Scheduling Conflicts"
slug: "scheduling-conflicts"
updated: 2026-05-06T23:52:05Z
published: 2026-05-07T10:30:19Z
canonical: "help.dialpad.com/scheduling-conflicts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduling Conflicts

Scheduling conflicts occur when time off (including time in lieu) fully overlaps an entire shift, or when another scheduled shift creates a conflict.

Conflicts can happen when you:

- Apply a new shift plan over an existing schedule.
- Schedule shifts during a time-off period that fully overlaps the shift.

Once you see a scheduling conflict, you can ignore it or resolve it by reverting the schedule to a previous shift.

Let’s dive into the details.

## Resolve a scheduling conflict

When there’s a scheduling conflict, you’ll see a red exclamation mark beside the shift. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/wfm-conflict.png)

To resolve a scheduling conflict:

1. Select the shift
2. Select **Ignore** or **Revert change**
3. Select **Save** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/resolve-conflict.png)

> [!NOTE]
> Note
> 
> When time off overlaps with part of a shift, the shift is automatically adjusted.

## Related

- [Create a Shift Plan](/create-a-shift-plan.md)
- [WFM Reporting](/wfm-reporting.md)
- [WFM for Admins](/wfm-for-admins.md)