---
title: "Restricted Internal Search"
slug: "restricted-internal-search"
updated: 2025-05-29T21:52:57Z
published: 2025-05-29T21:52:57Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Restricted Internal Search

Control which internal contacts are visible to others, keeping contact lists relevant and tailored to each team—ideal for independently operating offices.

Let’s dive into the details.

> [!CAUTION]
> Who can use this
> 
> Restrict Internal Search is currently in an Early Adopter Program. Once released, the feature will be available to [all Dialpad users](https://www.dialpad.com/pricing/).

## Who can access what

When using the restricted internal search feature, what you’ll see and be able to manage depends on your Dialpad permissions.

- Company admins can set which offices will have access to other offices and view all internal users without restriction.
- Office admins can only view users in their own office and offices granted access by the Company Admin.
- Regional admins can only view users in their assigned office and any offices granted access by the Company Admin.
- Users can only search for users and transfer calls from within their office and offices granted access by the Company and Office admin.

> [!NOTE]
> Note
> 
> External contact search and call transfers are unaffected.

## Enable restricted internal search

Restricted internal search must be enabled at the company level.

To enable restricted internal searching, go to the **Dialpad Admin Portal.**

1. Select **My Company**
2. Select**Company Settings**
3. Navigate to **Restricted Internal Search**
4. Select the box beside **Restrict internal contact search, transfer, and directory for non-admins to all offices** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/restricted-search(1).png)

Once enabled, users in each office can only search within their own office.

> [!NOTE]
> Note
> 
> If you have a number from another office, you can add it as an external contact to call.

## Office-specific internal search restriction

You can choose which offices to grant access to for internal searching.

To set internal search permissions for an office, go to your **Dialpad Admin Portal**.

1. Select **Office Settings**
2. Navigate to **Office-wide settings**
3. Navigate to **Restricted Internal Search** > **+ Select Offices** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/office-restrict.png)
4. Select the office(s)
5. Select **Apply**