---
title: "Request shift changes"
slug: "request-shift-changes"
description: "Get control of your schedule! Learn how to request & manage shift changes in Dialpad WFM. "
updated: 2025-10-22T08:38:14Z
published: 2025-10-22T08:38:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request shift changes

Need to adjust your schedule? No problem! Dialpad WFM lets you easily request shift changes to accommodate appointments, classes, or other commitments.

Let's dive into the details.

> [!NOTE]
> **Who can use this**
> 
> Dialpad WFM is available to all Dialpad users.
> 
> Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.

## Request a shift change

To request a shift change, head to your schedule in Dialpad WFM.

1. Select the shift you want to change
2. Select **Request change** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/wfm-request-change.png)
3. Update the shift
  1. You can request changes to the date, as well as your start and end time.
4. **Add a note** for your admin
5. Select **Send request** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Submit request - context menu.png)

That’s it! Your admin will be notified of your request, and you’ll receive an email to let you know the outcome of your request.

While the request is pending, you’ll see a clock icon beside the shift.

> [!WARNING]
> Tip
> 
> You’re still responsible for your shift until you get a response from your manager.

## Frequently asked questions

### Can I swap a shift with another agent?

Using Dialpad WFM you can view other agent’s shifts and submit shift requests.

Once you’ve found an agent you’d like to swap with, you should speak with them personally to agree to the swap, this cannot be done in Dialpad WFM.

#### **To view other agent’s shifts:**

1. Use the arrows at the top of your shift list to navigate to different weeks. ![View different dates in the shift panel](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Agent app screen.png)
2. Select a day to view the data for that day
3. The **Teams** panel on the right side of your screen displays a list of agent’s scheduled to work that day. You can filter this list using the filter at the top. ![View other agent's shifts in the teams panel](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Agent app screen 2.png)
4. You can also select **Team Schedule** to open up a larger version of the schedule. ![Select team schedule to view a larger scale version of the schedule](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Team schedule.png)

> [!WARNING]
> Tip
> 
> If you cannot see your colleagues shifts in the **Teams** list or **Team Schedule** modal, check the filter

#### **To submit your request:**

Both you and the agent you are swapping shifts with should submit a shift change request. You should submit a request for their shift, and they should submit a request for your shift.

1. Select the shift you want to change
2. Select **Request change**
3. Update the shift to the same date and/or hours of the other agent’s shift
4. In the**Note section**, let your manager know which agent you want to swap shifts with, e.g. “Swapping with Amy Tan”
5. Select **Send request**
6. Ask the other agent to submit a request to change their shift to yours

### Can I view or delete a request once it’s been submitted?

Yep! To view or delete an existing shift change request, head to your schedule:

1. Select the shift you made the request on
2. Select **View request** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/view-wfm-request.png)
3. Here, you’ll see the date request was submitted, and it’s status
4. To delete the request, select **Delete**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/delete-request.png)

###