--- title: "Record a Call" slug: "record-a-call" description: "Familiarize yourself with how to record your calls " tags: ["Access call recordings", "Automatic call recording", "call history", "call recording", "Download", "download recording"] updated: 2025-09-28T15:17:03Z published: 2025-09-30T04:00:07Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Record a Call Call recording assists in tracking specific details of a conversation. Recall a talking point, or leverage the recording as a record of what was discussed during a meeting. With Dialpad, you can record phone calls with a single click! Let's dive into the details. > [!NOTE] > **Who can use this** > > Call recording is available on [all Dialpad plans](https://www.dialpad.com/pricing/), and our web, desktop, and mobile apps. ## Record an active call To record a call, you or your admin must have [enabled call recording for your office.](https://help.dialpad.com/docs/manage-an-office#officewide-settings-making-calls) When you’re on a call, simply select **Record**. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/record-call(2).png) That's it, it's really that easy! To stop recording, click the “**Record**” button again After you hang up, the recording will automatically be saved to your account for future playback. You can also automatically record all calls by turning on auto-recording in your settings. > [!NOTE] > Note > > Manually recorded shared line calls can be accessed in the shared line's inbox and in the Conversation History menu. Keep in mind that only admins assigned to the shared line can access these call recordings, not operators. ## Listen to a call recording Call recordings are stored in your inbox, and in your web call history for easy access. Let's take a look at how to access your call recordings from each location. ### Access call recordings from your inbox Access your call recordings right from your **Dialpad**app. 1. Select **Inbox** 2. Select the **Recordings** tab ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/access-recording.png) 3. Press the **Play button** ### Access call recordings from Conversation history Access your call recordings from **Conversation History.** 1. Select**My Conversations** 2. Press **Play**beside the desired call ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/access-recording(2).png) > [!NOTE] > Note > > You can also access the call recording from the conversation view. ## Download a call recording Call recordings can be downloaded from your Dialpad inbox, and your Conversation History. ### Download call recording from Dialpad inbox 1. Select the **Recordings** tab 2. Select the **Options menu** (that's the 3 vertical dots) beside the call you want to download 3. Select **Download** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/download-recording.png) Dialpad will launch your web browser to download the MP3 file. ### Download recording from Conversation History To download a call recording, head to your **Conversation History.** 1. Select **Conversation history** or **My conversations** 2. Find the desired call 3. Select **Options**(that's the 3 vertical dots) ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/download-recording(2).png) 4. Select **Download** > [!TIP] > Tip > > If a transferred call has multiple recording segments, select **Download All** to access all recordings. > > > > ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/download-all-call-segments.png) ### Download recording behavior By default, your download includes all parts of the call, transfers, pause/resume segments (for automatic recordings), and manual starts/stops. The way recordings are downloaded depends on the type of call. Here’s how it works: - **Transferred calls**: Each part of the call (before and after the transfer) is saved and downloaded as a separate file. - **Paused & resumed calls (automatic recording)**: Every time you pause and resume, a new file is created. All segments download automatically. - **Manually started/stopped calls**: Each time you start or stop recording, a new file is saved and downloaded. - **Single, uninterrupted call**: Only one recording file is downloaded. > [!NOTE] > Note > > If your admin turns off the **Download all call recordings** setting, you’ll only get the longest single recording from the call. ## Delete a call recording To delete a call recording, navigate to your inbox. 1. Select the **Recordings tab** 2. Find the call recording you'd like to delete 3. Select **Options** (that's the 3 vertical dots) ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/delete-recording.png) 4. Select **Delete** 5. **Confirm**deletion > [!NOTE] > Note > > When a user deletes a call recording, they can still listen to the call recording from their Conversation history for up to 24 hours before being completely deleted. ## Cloud backup Save your recordings on the Cloud! Before you can save recordings to the cloud, you'll need to connect your Google Drive. 1. Open a conversation in the Dialpad app 2. Select the Profile icon to open the right-hand sidebar 3. Select **Documents** 4. Select **Connect Google Drive** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/connect-to-google-drive(1).png) 5. Choose your**Google Workspace Account** 6. Select **Continue** Once your Google Drive is connected, head to **Your Settings** from **Dialpad.com** 1. Select **Show Advanced options** 2. Navigate to **Cloud Backup** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/cloud-backup(2).png) 3. Select **Save Recordings to Google Drive** ## Related - [Enable Automatic Call Recording](/enable-office-wide-call-recording.md) - [Manage an Office](/manage-an-office.md) - [Using Conversation History](/using-conversation-history.md) - [Record a Meeting](/record-a-meeting.md) - [Set Up Call Recording for a Contact Center](/set-up-call-recording-for-a-contact-center.md)