---
title: "Receive a Call"
slug: "receive-a-call"
description: "Discover how to handle incoming calls smoothly and professionally with Dialpad."
tags: ["Answer", "answer a call", "desktop app", "Mobile", "receive calls"]
updated: 2025-09-23T14:18:39Z
published: 2025-09-23T14:18:39Z
canonical: "help.dialpad.com/receive-a-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive a Call

It couldn't be easier to answer calls with Dialpad. When an incoming call is coming in, a call notification will appear and sound across all of the selected Dialpad-connected devices.

Accept the call with a tap or a click, and you’re connected. That's it!

Let's take a closer look at receiving a call in Dialpad's desktop app.

If you're looking to receive a call from another type of device, visit our Help Center articles on [iOS](/v1/docs/use-the-ios-app), [Android](/v1/docs/use-the-android-app), or desk phones.

## Answer or decline a call

Dialpad lets you receive calls both in-app and through a pop-up notification outside the app. You'll also hear a ringtone played through your [device's speaker or a connected headset](https://help.dialpad.com/hc/en-us/articles/115003404343-Check-Your-In-App-Audio-Settings).

Incoming calls appear in the top-left corner of the Dialpad app — simply select **Answer** to pickup, or **Decline** to ignore the call.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/receive-call(1).png)

If you decline or missed a call, Dialpad will ask if you'd like to call them back or send a message. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/receive-call(2).png)

> [!NOTE]
> Note
> 
> If you're in [Do Not Disturb Mode](/v1/docs/set-do-not-disturb-mode), remember that these incoming calls will not surface as notifications.

> [!TIP]
> Tip
> 
> If you'd like the conversation view to open automatically during a call, head to **Your Settings** and navigate to **Navigation when answering a call** setting. You can choose to have the conversation view open for group line calls, personal line calls, or both.
> 
> ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/call-handling-and-voicemail(4).png)

## Adjust your ringtone

To adjust your ringtone and audible notifications, head to your in-app **Preferences Menu**

1. Select your **Avatar** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/profile-preferences(3).png)
2. Select **Preferences**
3. Select **Notifications and Sounds** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/notifications-and-sound(1).png)
4. Navigate to **Playing ringing / notification sounds from**
5. Choose the ringtone Dialpad plays each time you receive a call.

Choose the ringtone Dialpad plays each time you receive a call.

Dialpad offers several premade ringtones, but you may upload an MP3 file to serve as a custom ringtone instead.

You can also choose where ringing and notifications play from, such as your laptop's built-in speakers or a connected headset.

## Related

- [Check Your In-App Audio Settings](/check-your-in-app-audio-settings.md)
- [Set Call Routing Rules for Departments](/set-call-routing-rules-for-departments.md)
- [Adjust Your Dialpad Audio Settings](/adjust-your-dialpad-audio-settings.md)
- [Dialpad Everywhere](/dialpad-everywhere.md)