---
title: "Provisioning VVX 250, 350 & 450 Obi Edition Devices to Dialpad"
slug: "provisioning-vvx-250-350-450-obi-edition-devices-to-dialpad"
description: "Know how to add your Polycom device to your Dialpad account with ease. "
tags: ["Desk Phone", "250", "vvx", "provisioning ", "350", "obihai", "450", "polycom"]
updated: 2026-03-07T00:18:32Z
published: 2026-03-07T00:18:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provision VVX 250, 350 & 450 Obi Edition Devices to Dialpad

Before starting the provisioning process, a simple Factory Reset (also known as a hard reset) is recommended to ensure any previous configuration does not interfere with your Dialpad service. Don’t worry, it won’t remove the device’s operating system, it will just set everything back to its original settings.

#### To reset your Poly Obi Edition device from a browser:

Open a browser to display the Poly Obi-Edition phone’s web interface

1. Navigate to **System Management**
2. Navigate to **Device Update**

  

**![poly_obi_device_update.png](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/11126730078363.png)**
3. Navigate to **Reset Configuration** at the bottom of the page
4. Select **Reset** then **OK** to confirm the operation

#### To reset your Poly Obi Edition device from the phone:

1. Press the **Home** button
2. Use the directional arrows to highlight **Settings**
3. Press the center **Ok** button
4. Press the softkey marked **Factory Reset**
5. Enter the Admin Password for the device

  

![factory_reset_from_poly_obi_phone.png](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/11126792295195.png)

## Provision to Dialpad

If your Device is confirmed to be an Obi-revision model and has Obi FW already, setup is accomplished by accessing the Local IP and configuring the phone’s settings on the web server on that IP.

1. With the device on, press the Home button and access **Settings**
  - Record the IP address
2. Access the IP address in a new browser tab using HTTP

> [!NOTE]
> Note
> 
> To enable HTTPS as the default port, contact [Customer Care](https://dialpad.com/contact-support).
3. Navigate to **System Management**
4. Select **Auto Provisioning**

  

**![Poly_1.png](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/10965935902875.png)**
5. Under **Auto Provisioning,** the**ITSP Provisioning**section must be manually configured **![istp_provision.png](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/10966079659163.png)**
  - Uncheck the boxes beside **Method, Interval,**and **ConfigURL**
  - Set **Method** to: **System Start**
  - Set **Interval** to: **0 (zero)**
  - Set **ConfigURL** to: [https://prov.dialpad.com/](https://prov.dialpad.com)(the terminating backslash is required)
6. Select **Submit**

## **Frequently asked questions**

### **My phone rebooted multiple times, is this okay?**

Yes. A successful result will see the phone reboot several times, possibly update firmware, and then show **Dialpad Activate** on line 1 in the top left of the screen.

### What if I don't see Dialpad Activate?

If you don't see Dialpad Activate, be sure to review [this Help Center article](https://help.dialpad.com/docs/desk-phone-doesnt-display-dialpad-activate#poly-obi-edition-phones).

### **How long does provisioning take?**

If a firmware change is required, this can require 8-10 minutes to complete, otherwise, a normal provisioning can be done in roughly 2-3 minutes.

### Can I change the deskphone admin password?

No, the deskphone admin password cannot be changed.

## Related

- [Desk Phones FAQs](/desk-phones-faqs.md)
- [Manage a User Desk Phone](/manage-a-user-desk-phone.md)
- [Supported User and Room Phones](/supported-desk-and-room-phones.md)
- [Provision Yealink Devices to Dialpad](/configuring-yealink-devices-to-dialpad.md)