---
title: "Provision Poly Rove Device to Dialpad"
slug: "provision-poly-rove-device-to-dialpad"
tags: ["deskphone ", "poly", "polycom", "provisioning "]
updated: 2024-12-13T22:37:21Z
published: 2024-12-13T22:37:21Z
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Provision Poly Rove Device to Dialpad
We know how much you love cordless options, and Dialpad is happy to provide support for Poly Rove DECT devices.
Let's dive into the details.
**Who can use this**Poly Rove DECT devices can be used with any[Dialpad plan.](http://www.dialpad.com/pricing)
You must be a Dialpad Admin to perform the provisioning and activation steps outlined in this article.
**DECT headsets do not require activation — this article covers configuring wireless DECT base stations and handsets.*
## Set up a Poly Rove DECT device
Setting up your new Poly Rove DECT device with Dialpad is a 4 step process.
First, you’ll pair the device with the base station.
Next, you'll provision the device to Dialpad.
Once provisioned, the device must be added to the Dialpad Admin Portal.
Finally, you’ll activate (assign) the port for a Dialpad user or room.
## Pair the handset to the base station
To pair a Poly Rove DECT device
1. Select**Menu**on the handset
2. Select **Settings**
3. Select **Connectivity**
4. Select **Easy Registration**
Next, press and hold the button on the top of the base station for 5-7 seconds until the green light starts blinking.
Once the handset displays **Registration successful**, the handset has been allocated a “port” number. This number is shown at the top-right of the handset screen, just left of the battery indicator. Make a note of the port number; this is required for the next step of the setup.
## Provision the device to Dialpad
Now that the device has been paired to the base station, its time to provision the devices to Dialpad.
First, note the IP address via the local IP.
1. With the device on, press the **Home** button, then **Info**
- Record the IP address
2. Enter the IP address in a *new browser tab* (be sure to use HTTPS format)
3. Navigate to **System Management**
4. Select **Auto Provisioning**
5. Navigate to**ITSP Provisioning**
1. **Set the ProvisioningOption to ConfigURL**
2. Uncheck the box beside **ConfigURL**
3. Set **ConfigURL** to: https://prov.dialpad.com/
1. The trailing terminating backslash is required
6. Select **Submit**
7. Reboot the device
## Add the phone to the Dialpad Admin Portal
Now that your Poly Rove device has been provisioned to Dialpad, it's time to add it to the Dialpad Amin Portal.
To add the device, head to your **Admin Settings** from Dialpad.com
1. Navigate to **Office**
2. Select **Office Settings**
3. Select **Desk Phones**
4. Select the **DECT/ATA Devices t**ab
5. Select **Add a new DECT/ATA.png)**
6. Select the **Device Type**
7. Enter the **display name** and the device's **MAC address**
8. Select **Add new device******
****
That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab.
## Assign the port
Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.
### Assign port to a user
To assign a port to a user, head to the DECT/ATA tab from your Admin Portal.
1. Select **Options**
2. Select **Show managed devices**
****
3. Select **Assign a new device**
4. Select **User**
5. Choose the owner, add the display name and port
1. The port number must match the index number on the handset
6. Select **Assign port**
****
Once the port has been assigned, the base station will reboot.
### Assign a port to a room
To assign a port to a room, head to the DECT/ATA tab from your Admin Portal.
1. Select **Options**
2. Select **Show managed devices**
**.png)**
3. Select **Assign a new device**
**.png)**
4. Select **Room phone**
****
5. Enter the room name and port number
1. The port number must match the index number on the handset
6. Choose the number type
1. Local
2. Toll-free
7. Select **Assign port**
After assigning the port, the base station will reboot.
## Unassign a port
To unassign a port, head to your **Admin Settings** from **Dialpad.com**
1. Navigate to **Office**
2. Select **Desk Phones**
3. Select DECT/ATA Devices
4. Select **Options** beside the device
5. Select **Show Managed Devices**
****
6. Select **Options**
7. Select **Unassign**
The device will reboot to apply the update.
## Rename a DECT device
To rename a DECT device, head to your **Admin Settings** from **Dialpad.com**
1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **DECT/ATA Devices**
4. Select **Options** beside the device you want to rename
5. Select **Rename**
****
6. Enter the new display name
7. Select **Rename**
## Rename a managed device
To rename a managed device, head to your **Admin Settings** from **Dialpad.com**
1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **DECT/ATA Devices**
4. Select **Options** beside the device
5. Select **Show Managed Devices**
**.png)**
6. Select **Rename**
****
7. Enter the new display name
8. Select **Rename**
## Frequently asked question
### Why is there a pause before my DECT phone call goes through?
When you make a call with your DECT device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.