---
title: "Provision Poly Edge E Devices to Dialpad"
slug: "provision-poly-edge-e-devices-to-dialpad"
tags: ["deskphone ", "poly edge E"]
updated: 2025-10-10T22:35:38Z
published: 2025-10-10T22:35:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provision Poly Edge E Devices to Dialpad

Dialpad is proud to support Polycom desk phones, both with and without Obi firmware.

The Poly Edge E family delivers a full-featured Dialpad experience at an affordable price.

Let's go over how to configure Edge E devices to set you up for success.

## Firmware compatibility

Edge E devices use a UCS firmware — the current and tested Edge E Firmware is version 8.3.1.0164.

> [!NOTE]
> Note
> 
> Customers may use whichever firmware they want. Dialpad tests certain firmware to ensure compatibility, and we encourage customers to use our tested firmware.

## Deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, navigate to Dialpad **Admin Portal**.

1. Select **My Company**> **Deskphone Settings** ![Deskphone settings page showing password entry and reveal option for admin access.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/see-deskphone-password(2)(2).png)
2. Navigate to **Deskphone Admin Password**
3. Select the eye icon to see the password

> [!NOTE]
> Note
> 
> For unassigned Dialpad provisioned devices, use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad. The deskphone admin password cannot be changed.

## Provision to Dialpad

Now that your device has been reset, it's time to provision the device to Dialpad.

First, use the phone’s navigation buttons to find the IP address.

1. Press **Home**
2. Press**Menu**
3. Select **Status**
4. Select **Network**
5. Select **TCP/IP Parameters**
6. Note the **IPv4** address

In a web browser, enter the device's IP address: **https://<phone_local_ip_address>**

1. Log in using the deskphone admin credentials

![Login screen for Poly Web Configuration Utility with fields for Admin and User access.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/poly-edte-e-password(1)(1).png)
2. Select **Submit**

Once logged in, select**Settings**.

1. Select **Provisioning Server**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/poly-provisioning-edge-3.png)
2. Enter **HTTPS** in “Server Type”
3. Enter **https://prov.dialpad.com/**as the "Server Address"
  1. The trailing forward slash is required

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/edge-e-provision.png)
4. Reboot the phone

Your device will reboot several times, and then **Dialpad Activate** will display on the first line key.

## Assign phone

To complete activation, you'll need to assign the device.

To assign the device, go to **Your Settings**.

1. Select **Your Devices**
2. Select **Add New**> **Add a desk phone** ![Settings page showing options to add devices and manage call handling features.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/your-devices(2).png)
3. Select **See more options** ![Options to add a desk phone with highlighted link for more choices.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/see-more-devices(1).png)
4. Select **Poly Edge E Series**
5. Name the device, then select **Next**
6. Save the 4-digit Activation code
7. Pick up the receiver, and the phone will automatically dial out
8. When prompted, enter the 4-digit activation code provided in the Dialpad portal

That’s it! The phone will restart and is now registered with Dialpad.

These instructions are for adding your own Poly Edge E device. If you're an Admin looking to add a Poly Edge E device to one of your users, please refer to [this Help Center article](https://help.dialpad.com/v1/docs/manage-a-user-desk-phone#add-a-poly-edge-e-desk-phone) for more details.

## Frequently asked questions

### My phone rebooted multiple times. Is this okay?

Yes. A successful result will see the phone reboot several times, possibly update firmware, and then display **Dialpad Activate**on line 1 in the top left of the screen.

### How long does provisioning take?

If a firmware change is required, it can take 8-10 minutes to complete; otherwise, normal provisioning can be done in roughly 2-3 minutes.

## Related

- [Manage a User Desk Phone](/manage-a-user-desk-phone.md)