---
title: "Provision AudioCodes MediaPack ATA device to Dialpad"
slug: "provision-audiocodes-mediapack-ata-device-to-dialpad"
description: "Learn how to provision Audiocodes Mediapacks ATA devices to Dialpad with our comprehensive guide. Streamline the setup process and ensure seamless integration for enhanced communication efficiency. Perfect for businesses seeking reliable connectivity solutions. "
tags: ["deskphone ", "ata device", "supported desk phones", "provision desk phone", "Supported Room Phones"]
updated: 2025-01-10T19:44:56Z
published: 2025-01-10T19:44:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provision AudioCodes MediaPack ATA device to Dialpad

We know how much you love options, and Dialpad is happy to provide support for AudioCodes MediaPack ATA devices. These devices allow you to connect multiple handsets or ports and can even be used for faxing.

Let's dive into the details.

**Who can use this**

AudioCodes MediaPack ATA devices can be used on any Dialpad plan. Dialpad supports MP-112, MP-114, MP-118 and, MP-124 devices.

## Set up process

Setting up your new AudioCodes MediaPack ATA device with Dialpad is a 3-step process.

1. Provision the ATA device to Dialpad
2. Add the ATA device to the Dialpad Admin Portal
3. Activate (assign) the port for a Dialpad user or room

## Provision AudioCodes MediaPack ATA device

To provision an AudioCodes MediaPack ATA device to Dialpad:

1. Note the device's IP address
2. In a web browser, navigate to https://**<device_ip>**/AdminPage
  1. Enter the IP address instead of <device_ip>
  2. This URL is case-sensitive
3. Select **ini Parameters**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717087614104.png)
4. In the **Parameter Name** box, enter I**niFileURL**
  1. This will be automatically capitalized.
5. in the **Value box**, enter **https://prov.dialpad.com/<MAC>-config.ini**
6. Leave <MAC> as is.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717087740586.png)
7. Select **Apply Value**
8. In the **Parameter Name** box, enter **AUPDResetURLOnWebConfig**
  1. This will be automatically capitalized.
9. in the **Value box**, enter **1**

The device will contact Dialpad's provisioning service, and then reboot.

Next, you'll need to reset the device.

From the AudioCodes web settings:

1. Select **Maintenance**
2. Expand the **Maintenance menu**
3. Select **Maintenance Actions**
4. Select **Reset**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717087954801.png)

Note

For the new updates to take effect on the MediaPack, you need to manually pull the new configuration from the provisioning server.

To do this, please **repeat steps 1 to 6** from the previous section **Provision AudioCodes MediaPack ATA device**.

## Add the ATA to the Dialpad Admin Portal

Now that your ATA device has been provisioned to Dialpad, it's time to add it to the Dialpad Amin Portal.

To add the device, head to your Admin Settings from Dialpad.com

1. Navigate to **Office**
2. Select **Office Settings**
3. Select **Desk Phones**
4. Select the **DECT/ATA Devices** tab
5. Select **Add a new DECT/ATA**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Add_dect_ata_devices(1).png)
6. Select the Device Type
7. Enter the display name and the device's MAC address
8. Select **Add new device**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/name-dect-ata-device(2).png)

That's it! The device will reboot and you'll see it listed in the DECT/ADA Devices tab.

## Assign the port

Now that the device is provisioned and set up for Dialpad, it's time to assign the port to a user or room.

### Assign a port to a user

To assign a port to a user, head to the DECT/ATA tab from your Dialpad Admin Portal.

1. Select **Options**
2. Select **Show managed devices**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Manage_devices(5).png)
3. Select **Assign a new device**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717088715636.png)
4. Select **User**
5. Choose the owner, add the display name and port
  1. The port number must match the index number on the handset.
6. Select **Assign port**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717088839251.png)

Once the port has been assigned, the base station will reboot.

### Assign a port to a room

To assign a port to a room, head to the **DECT/ATA tab**from your **Dialpad Admin Portal.**

1. Select **Options**
2. Select **Show managed devices** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Manage_devices(6).png)
3. Select **Assign a new device**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717089444337.png)
4. Select **Room phone**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717089486802.png)
5. Enter the room name and port number
  1. The port number must match the index number on the handset.
6. Choose the number type
  1. Local
  2. Toll-free
7. Select **Assign port**

After assigning the port, the base station will reboot.

> [!NOTE]
> Note
> 
> ATA devices set as room devices can be configured for faxing.
> 
> Head to [this Help Center](https://help.dialpad.com/docs/faxing-on-ata-ports) article to learn how.

## Unassign a port

To unassign a port, head to your **Dialpad Admin Portal.**

1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **DECT/ATA Devices**
4. Select **Options** beside the device
5. Select **Show Managed Devices**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Manage_devices(7).png)
6. Select **Options**
7. Select **Unassign**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717089603604.png)

The device will reboot to apply the update.

## Rename an ATA device

To rename an ATA device, head to your **Dialpad Admin Portal.**

1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **DECT/ATA Devices**
4. Select **Options** beside the device you want to rename
5. Select **Rename**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/rename-device(2).png)
6. Enter the new display name
7. Select **Rename** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/rename_device(2)(1).png)

## Rename a managed ATA device

To rename a managed ATA device, head to your **Dialpad Admin Portal.**

1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **DECT/ATA Devices**
4. Select **Options** beside the device
5. Select **Show Managed Devices**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Manage_devices(8).png)
6. Select **Options** beside the device
7. Select **Rename**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1717090797871.png)
8. Enter the new display name
9. Select **Rename**

## Frequently asked question

### Why is there a pause before my ATA phone call goes through?

When you make a call with your ATA device using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, and takes more time.

## Related

- [Manage a Room Phone](/manage-a-room-phone.md)
- [Faxing on ATA Ports](/faxing-on-ata-ports.md)
- [Supported User and Room Phones](/supported-desk-and-room-phones.md)