---
title: "Provision a Grandstream Desk Phone to Dialpad"
slug: "provision-a-grandstream-desk-phone-to-dialpad"
description: "Learn how to provision a Grandstream desk phone to Dialpad effortlessly! Our step-by-step guide walks you through the setup process, and reliable connectivity with your Grandstream device on the Dialpad platform."
tags: ["device configuration", "deskphone ", "room devices", "supported desk phones", "provision desk phone", "Supported Room Phones"]
updated: 2025-05-22T21:47:49Z
published: 2025-05-22T21:47:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provision a Grandstream Desk phone to Dialpad

We know how much you love options, and Dialpad is proud to support Grandstream desk phones.

Let’s go over how to provision Grandstream desk phones.

> [!NOTE]
> Note
> 
> Your Grandstream desk phone must be on the list of [Supported Desk Phones](https://help.dialpad.com/docs/supported-desk-and-room-phones#desk-phones).

## Access deskphone admin password

Company admins can access their organization’s deskphone password directly from the Company Settings. This admin password applies to all deskphones activated with Dialpad.

To access the deskphone admin password, navigate to **Dialpad Admin Portal**.

1. Select **My Company**
2. Select **Deskphone Settings**

![Deskphone settings page showing admin password input and navigation options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/deskphone-settings(6).png)
3. Navigate to **Deskphone Admin Password**
4. Select the eye icon to see the password

Then, log in to the deskphone's web interface using "admin" as your username and your assigned deskphone admin password.

> [!NOTE]
> Note
> 
> For unassigned Dialpad provisioned devices use the default deskphone password: 3425723, which spells "Dialpad" on a phone keypad.
> 
> The deskphone admin password cannot be changed.

## Set up process

Setting up your Grandstream desk phone to Dialpad is a 4 step process.

1. Factory reset the desk phone
  1. If your phone is brand new, you won’t need to do a factory reset.
2. Access the desk phone’s web interface
3. Provision the desk phone to Dialpad
4. Assign the desk phone to a user or room phone

## Factory reset

First, we need to make sure that any previous configuration has been removed and will not interfere with your Dialpad service.

To reset your Grandstream desk phone:

1. Select **Menu** on the desk phone
2. Select **System**, then Enter
3. Select **Operations**
4. Select **Factory Reset**
5. Select **Yes** to confirm

After confirming the factory reset, the phone will reboot.

## Access the web interface

Now that your device has been reset, you’ll need to access the web interface of your desk phone.

1. Connect the desk phone to the network
2. Note the desk phone’s IP address
  1. Go to **Menu**
  2. Select **Status**
  3. Select **Network Status**
  4. Note the IPv4
3. Log in to the device web interface
  1. Enter the IP address (https://<device.ip>) in the browser address bar
4. Enter the deskphone admin credentials

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/grandstream_interface.png)
5. Select **Login**

> [!NOTE]
> Note
> 
> After successfully logging in, you’ll be asked to set a new password for your web interface credentials.

## Provision the desk phone for Dialpad

> [!NOTE]
> Note
> 
> The password required to access the web user interface (UI) of a Grandstream High-Density ATA (GXW42xx series) varies depending on the device's status:
> 
> - **Brand New / Unactivated Devices**
> 
> Use the factory default password or the password set manually by the user.
> - **Activated Devices**
> 
> The password is assigned during provisioning. Go to your **Admin Settings** and select **My Company** > **Deskphone Settings**.

Next up, you’ll need to provision the desk phone for Dialpad.

1. Navigate to **Network Settings**
2. Select **Ethernet Settings** ![Network settings interface displaying IPv4 and IPv6 configuration options for a device.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/DNS_server(1).png)
3. Navigate to **DNS Server**
  1. On DNS Server 1, enter **8.8.8.8.**
  2. On DNS Server 2, enter **8.8.4.4.**
4. Navigate to **Maintenance**
5. Select **Upgrade and Provisioning**
6. Navigate to **Configure via Network** ![Network configuration settings with highlighted server path and save options for updates.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/configure_network(1).png)
  1. Set **Config Upgrade via** as **HTTPS**
  2. Set **Config Server Path** to **prov.dialpad.com**
7. Select **Save and Apply**

Wait 15-20 seconds; the phone will show Dialpad Activate if the provisioning is successful.

> [!NOTE]
> Note
> 
> The web interface differs for every model, but it has the same main menu and sub-menus.

## Add a user desk phone

Admins can add a user desk phone from their **Dialpad Admin Portal**.

1. Navigate to **Office**
2. Select **Desk Phones**
3. Select the **User Phones** tab
4. Select **Add a user phone** ![User Phones section with options to add and manage desk phones for team members.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add_user-phone(1).png)
5. Select the phone model
6. Follow the prompts to configure your phone
7. Note the activation code

To activate your device, press the speaker button or pick up the handset. The phone will automatically call the activation number. Enter the activation code when prompted.

> [!WARNING]
> Tips
> 
> Your desk phone must be connected to the internet before getting started.
> 
> 
> 
> If you don’t see the Grandstream option, please reach out to our [Customer Care Team](https://www.dialpad.com/contact-us/).

## Add a desk phone as a room phone

Admins can add room phones from the **Dialpad Admin Portal.**

1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **Room Phones** tab

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add_room_phone.png)
4. Select **Add a room phone**
  1. You'll need a Room Phone License to provision this device as a room phone.
5. Select the model
6. Follow the prompts to configure your phone
7. Note the activation code

Once the phone has been added, you’ll need to activate it.

To activate your device, press the speaker button or pick up the handset. The phone will automatically call the activation number. Enter the activation code when prompted.

## Related

- [Supported User and Room Phones](/supported-desk-and-room-phones.md)
- [Provision Grandstream ATA Devices to Dialpad](/provision-grandstream-ata-devices-to-dialpad.md)
- [Manage a User Desk Phone](/manage-a-user-desk-phone.md)
- [Manage a Room Phone](/manage-a-room-phone.md)