---
title: "Porting Out Dialpad Numbers"
slug: "porting-out-dialpad-numbers"
description: "Learn how to transfer your Dialpad number to another carrier. "
tags: ["Porting Status", "bulk pin", "porting out", "port out", "porting PIN", "transfer phone number"]
updated: 2025-07-11T05:49:42Z
published: 2025-07-11T05:49:42Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Port Out Dialpad Numbers

Looking to port out a Dialpad number?

Let's dive into the details.

#### Who can use this

Company and Office Admins can start the number porting process right from the Dialpad Admin portal. Only Dialpad numbers within your Company are eligible to be ported out.

## How to port out a Dialpad number

Before contacting your new service provider, you'll need a unique PIN associated with your Dialpad number(s). This PIN and other information, such as your account number, will allow your new service provider to port the Dialpad number(s) to their system.

> [!CAUTION]
> Important
> 
> Do not cancel your Dialpad account until the port out is complete****and your new service provider successfully ports in the number(s).

To port out a Dialpad number, head to [dialpad.com/portout](https://dialpad.com/login?c=%2Fportout)

1. Enter the number you'd like to port out
2. Select **Get Pin Number**

![User interface showing option to port out a Dialpad number.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Port_Out_Number.png)

Dialpad will automatically generate a PIN for that number.

## Porting out multiple numbers

To port out multiple Dialpad numbers, head to [dialpad.com/portout](//dialpad.com/portout).

1. Navigate to **Current Portout Numbers**
2. Select the box beside the numbers you want to port out
  1. Or, use the **Select All** option to select all available numbers ![User interface showing option to port out multiple Dialpad numbers.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Port_Out_MultipleNumbers.png)
3. Enter a 4 digit pin
4. Select **Set Bulk Pin**

Each Dialpad number you port out will share the same PIN number.

## Key information for your port-out request

When requesting a port out with your new provider, you need the following information along with your generated port-out PIN:

1. **Company name**: Company name as displayed in your invoice ([dialpad.com/billing](http://dialpad.com/billing))
2. **Account number**: The Company ID as displayed in your invoice
3. **Service address**:The registered location as found in your Dialpad Settings
  1. To find this, go to **Dialpad Admin Settings**> **Office Settings** > Navigate to **Registered Location for Emergency Calls**
4. **Authorized username**: Any Admin on your account
5. **Billing Telephone Number (BTN)**: The porting TN itself

> [!NOTE]
> Note
> 
> You need to provide this information to your new provider exactly how it’s listed on your account.

## Porting out an international number

Porting specifications can vary widely from country to country, adding complexity to the process.

For accurate and personalized assistance, please contact our Porting Support Team at [porting@dialpad.com](mailto:porting@dialpad.com).

## Port out issues

Are you experiencing any issues trying to port numbers? Please contact our dedicated Porting Support Team at [porting@dialpad.com](mailto:porting@dialpad.com).

Be sure to review our [Porting FAQ](/v1/docs/porting-faqs) page for more information. <input type="hidden" value="none" data-display="inline">

## Related

- [Porting FAQs](/porting-faqs.md)
- [Porting Rejection Code and Resolution Guide](/porting-rejection-code-and-resolution-guide.md)
- [Port In Your Local US Number](/port-in-your-local-us-number.md)