---
title: "Port In Your Toll-Free US Number"
slug: "port-in-your-toll-free-us-number"
description: "Porting in your Toll-Free US number is easy! Learn now to submit your port request today."
tags: ["Number Porting", "Porting Status", "Toll-Free Port Request"]
updated: 2025-11-26T15:45:12Z
published: 2025-11-26T15:45:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Port In Your Toll-Free US Number

Need to port in your toll-free number? No problem, Dialpad has you covered!

Let's dive into the details.

> [!NOTE]
> Who can use this
> 
> Dialpad Administrators can initiate a toll-free port request by filling out and submitting a Letter of Authorization (LOA).

> [!NOTE]
> Note
> 
> Select and fill out the form that corresponds to your request:
> 
> - [Letter of Authorization - Toll Free Number Porting (Up to 10 numbers)](https://ironcladapp.com/public-launch/68ee8b7eef2a7db167ee7290)
> - [Letter of Authorization - Toll Free Number Porting (10+ numbers)](https://ironcladapp.com/public-launch/68f2a7541c10478dacd2905f)
> 
> After you submit, you’ll get an email from [contracts@dialpad.com](mailto:contracts@dialpad.com) with your LOA for an e-signature.
> 
> 
> 
> You can also download and print a blank Letter of Authorization form to fill out and sign.
> 
> - [Letter of Authorization](https://drive.google.com/file/d/1jbZaSpCG8mhcfnmyQRdFQD0GlT9It8jw/view)
> 
> After completing the form, sign it, download the LOA, attach it to your request and send it to [porting@dialpad.com](mailto:porting@dialpad.com).

## Submit a toll-free port request

First, you'll need to provide the account information for your toll-free numbers and return a signed LOA to our Porting team. Please contact them directly at [porting@dialpad.com](mailto:porting@dialpad.com).

Similar to local number ports, we advise you to first call your current provider and confirm what information to provide Dialpad in order to port your numbers. Requesting a Customer Service Record (CSR) is the best way to gather all of your losing carrier's information for your port.

We want to ensure that all details are correct the first time, as any amendments made after submission will actually restart the request from the beginning, thereby delaying the entire timeline.

## Check a toll-free port request status

Toll-free ports can take 5-10 business days to process, assuming no issues with the submitted LOA form. Rest assured, we will keep you informed, and when your toll-free numbers port successfully, we'll send an email to the Dialpad Admin.

## Toll-free calling credits

To accept inbound calls through your toll-free number, you will need to [add credits](/v1/docs/add-call-credits-to-your-dialpad-office) to your Office account.

If you run out of credits, callers will hear an out-of-service message stating "Sorry, this number is currently not in service. Please try again later." We highly recommend [enabling auto-recharge](https://help.dialpad.com/docs/en/add-call-credits-to-your-dialpad-office#automatic-credit-refill) to prevent this from happening.

Easily add credits from the Billing section of your Office settings or by visiting [dialpad.com/credits](https://dialpad.com/credits).

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/TollFree_Calling_Credits(1).png)

Learn more about call credits in this [Help Center article](/v1/docs/add-call-credits-to-your-dialpad-office).

## Assign your toll-free numbers

Toll-Free numbers can be assigned to the following shared lines:

- [Main Line](https://help.dialpad.com/v1/docs/manage-a-main-line)
- [Departments](https://help.dialpad.com/docs/create-a-department#create-a-department)
- [Contact Centers](https://help.dialpad.com/v1/docs/add-local-or-toll-free-numbers#add-a-local-number)

Have more questions about porting? Check out our [porting FAQs](/v1/docs/porting-faqs).

## Related

- [Porting FAQs](/porting-faqs.md)
- [Porting and Number Customization](/porting-and-number-customization.md)
- [Porting Rejection Code and Resolution Guide](/porting-rejection-code-and-resolution-guide.md)