---
title: "Port In Your Local US Number"
slug: "port-in-your-local-us-number"
description: "Keep your phone number when switching to Dialpad from another carrier. "
tags: ["Local Number", "local port", "Number Porting", "Port in Number", "Porting Status"]
updated: 2025-11-26T15:43:49Z
published: 2025-11-26T15:43:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Port In Your Local US Number

We understand the years of marketing and branding you have done with your "old" phone number. Not to worry, switching to Dialpad doesn't mean you will lose your number and recognition.

Porting allows you to change **service providers** while keeping your existing **numbers**.

Let's dive into the details.

> [!NOTE]
> Who can use this
> 
> Company and Office Admins can initiate a port of their local number straight from the Dialpad portal.

> [!NOTE]
> Notes
> 
> Select and fill out the form that corresponds to your request:
> 
> - [Letter of Authorization - Local Number Porting (Up to 10 numbers)](https://ironcladapp.com/public-launch/68f2b372850da290600cea01)
> - [Letter of Authorization - Local Number Porting (10+ numbers)](https://ironcladapp.com/public-launch/68f2b6ef69c990a4077473d8)
> 
> After you submit, you’ll get an email from [contracts@dialpad.com](mailto:contracts@dialpad.com) with your LOA for an e-signature.
> 
> 
> 
> You can also download and print a blank Letter of Authorization form to fill out and sign.
> 
> - [Letter of Authorization](https://drive.google.com/file/d/1BM3fE_AWY94ChwJiWddXE-7-x8DWPYSA/view?usp=drive_link)
> 
> After completing the form, sign it, download the LOA, attach it to your request and send it to [porting@dialpad.com](mailto:porting@dialpad.com).

## Required information

Before initiating a port request, make sure you have the following information:

- The account owner's name
- The associated service address
- The associated account number (typically only needed for mobile numbers)
- Account Number
- Account Name
- Service Address
- Telephone numbers associated with the account
- PIN/Passcode (if applicable, typically only associated with mobile numbers)
- Special Features: I.e., PRI, hunting, etc.

### Customer Service Records

To make the porting process easier, ask your losing carrier for a copy of your Customer Service Record (CSR). A CSR contains important information about your phone number that is used to port your phone number from one phone service to another.

Customer Service Records usually contain the following information:

- Details
- Company Name
- **ABC Company
- Carrier
- ***Verizon, RC, Bandwidth
- Billing Telephone Number
- Subscriber Name
- Subscriber's Address (Service Address)
- Authorized Name
- Billing Provider

You can obtain a copy of your Customer Service Record (CSR) directly from your telecommunications service provider. If your organization uses multiple phone numbers from different carriers, make sure to request a CSR from each individual provider.

## Port in a local US number

To port in a local number, go to your Dialpad **Admin Settings**

1. Navigate to **Office** > **Number Porting**
2. Select **Start a new port request**

![User interface showing the page to request the porting of a new phone number.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/New_Port_Request.png)
3. Enter the phone number you would like to be ported in, then select **Create Request**
4. Enter the account and number details ![User interface showing the Port Number Request page with details needed for porting over a number.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Port_Request_Details.png)
5. Request a port time (optional)
  1. We'll do our best to honor the day and time selected, but keep in mind that the port must first be confirmed by the losing carrier, and as such, we cannot guarantee the completion date.
6. Select Assign Numbers
  1. Choose the Dialpad user whom you would like to assign the number.
    1. Numbers can be assigned to individual users, shared lines, or devices.
  2. Decide if you would like to keep their existing numbers
7. Select **Done**

![A window showing ported number information and an option to assign the number to a user. Also, an option to keep an existing number.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Assign_Ported_Number.png)

Once the request has been submitted, you'll see it listed in the**Pending Port Requests**section.

## Port request verification

When you initiate an automated port request for your local US number, you’ll be required to authenticate the port request

To proceed with the authentication process for the port request

1. Select **Request Porting**
2. Select **Call me ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1715094447572.png)**
3. Answer the automated call on the requested number to be ported
4. Enter the verification code displayed on the porting page

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1715094482855.png)

> [!NOTE]
> Note
> 
> To initiate a port request for multiple numbers, you must choose at least one number from the batch for verification.
> 
> You have 12 chances to confirm the verification code. This will be divided into 6 calls, with 2 attempts per call.
> 
> If you failed to authenticate the port request, contact our [Customer Support](https://dialpad.com/contact-support) for assistance.

## **Batching numbers**

Need to port in multiple numbers? Administrators can batch up to 5000 local numbers in one request.

To submit a batch request, enter each phone number, separated by a comma.

Ex:1 (555) 555-9876,1 (555)-1234,15555677

## **Port status**

Porting does take time, but don't worry, we will inform you once the port has been completed.

Beside each port request, you'll see a red or green confirmation letting you know if the request was approved, submitted and pending approval, or rejected.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/porting-status.png)

If the request has a hiccup, we'll alert the Admin and let them know what needs to be done to correct the issue.

### Resubmit port request

When a port request is rejected, you can resubmit the request directly in the Dialpad Admin portal.

To resubmit a port request:

1. Review the [port rejection code](https://help.dialpad.com/docs/porting-rejection-code-and-resolution-guide#porting-rejection-reasons-and-resolutions)
2. Edit the porting details
3. Set a valid port date
4. Select **Request port**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/resubmit-port(1).png)

## More information

Have more questions about porting? Check out our [porting FAQs.](/v1/docs/porting-faqs)

You can also contact our Porting Team at [porting@dialpad.com](mailto:porting@dialpad.com).

> [!NOTE]
> Note
> 
> Don't forget, number porting is not available for Dialpad Meetings.

**Want to learn more?**

Check out Dialpad University's [free courses](https://university.dialpad.com) covering our products and services, as well as insightful tips and best practices.

## Related

- [Porting FAQs](/porting-faqs.md)
- [International Porting Basics](/international-porting-basics.md)
- [Port In Your Toll-Free US Number](/port-in-your-toll-free-us-number.md)
- [Porting Rejection Code and Resolution Guide](/porting-rejection-code-and-resolution-guide.md)