---
title: "Poly Studio X : Error 104 — Configuration service error"
slug: "poly-studio-x-error-104-configuration-service-error"
updated: 2023-10-09T18:17:56Z
published: 2023-10-09T18:17:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Studio X : Error 104 — Configuration service error

## Error 104

This error is most likely to happen when trying to connect during a Dialpad maintenance window.

**Possible causes:**

- Scheduled system maintenance.
- Service interruption.

**Troubleshooting:**

- Check the [Dialpad status page](https://status.dialpad.com/) for service notices and alerts.
- If there are no alerts posted, please contact support and provide them the serial number you see on your touchscreen controller device.