---
title: "Poly Studio X : Error 102 — Failure in DNS lookup"
slug: "poly-studio-x-error-102-failure-in-dns-lookup"
updated: 2023-06-02T07:19:34Z
published: 2023-06-02T07:19:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Studio X : Error 102 — Failure in DNS lookup

## Error 102

This error appears if the Poly device is unable to reach the domain name system (DNS) service, or the DNS is slow to respond.

**Possible causes:**

- The device has a LAN connection, but is unable to reach the internet.
- The local or remote DNS server is unreachable.

**Troubleshooting:**

- Alert your IT contact about the problem.