---
title: "Poly Studio X : Error 101 — No IP address"
slug: "poly-studio-x-error-101-no-ip-address"
updated: 2023-06-02T07:18:22Z
published: 2023-06-02T07:18:22Z
canonical: "help.dialpad.com/poly-studio-x-error-101-no-ip-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Poly Studio X : Error 101 — No IP address

## Error 101

This error appears when the Poly device is unable to secure an IP address from the local network.

**Possible causes:**

- The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port.
- The DHCP server is not reachable from the current connection.

**Troubleshooting:**

- Remove and re-insert the Ethernet cable.
- Replace the Ethernet cable.
- Check with the IT team about the local network status.