---
title: "Setting up a Poly OBi x50 Phone"
slug: "poly-obi-x50-phone-setup"
updated: 2024-11-12T20:13:09Z
published: 2024-11-12T20:13:09Z
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up a Poly OBi x50 Phone

Once you've purchased your Poly OBi x50 phone, it's time to set it up with Dialpad.

Polycom x50 series devices can be set up as a user or room phone.

Before getting started, refer to the phone’s “Quick Setup” guide to ensure the device is powered on and connected to your network.

Let's dive into the details.

> [!NOTE]
> Difference between Room and User Phones
> 
> Room Phones are perfect for shared company spaces such as conference rooms, reception areas, or phone booths. They are not associated with a user account. User Phones are desktop phones assigned to one of your team members. When their Dialpad number is called, that user's phone will ring.

## Set up Polycom x50 phone for a user

To add a Polycom x50 phone to a user, head to your **Dialpad Admin Portal.**

1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **User phones**
4. Select **Add a user phone** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add-desk-phone-user.png)
5. Select**Polycom x50 Series (OBi Edition)** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add-poly-phone.png)
6. Name the desk phone and assign a user
7. Select **The device screen displays “Dialpad Activate"** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/phone-says-activate.png)
8. Select **Next**
9. Note the activation code ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/activation-code.png)
10. Pickup your handset, then press the**“Dialpad Activate”**line key ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/activate-on-phone.png)
11. When prompted, enter the activation code
12. Hang up the phone
13. Select **Done**

Your phone will reboot, don’t worry if it takes a few minutes.

> [!NOTE]
> Note
> 
> Team members can also configure their phones from the “Connected Devices” section of their phone settings.

> [!CAUTION]
> Troubleshooting
> 
> If your device does not display “Dialpad Activate,” please [contact Dialpad’s Customer Care Team.](https://dialpad.com/contact-support)

## Set up Polycom X50 phone for a room

To add a Polycom X50 phone as a room phone, head to your **Dialpad Admin Portal.**

> [!WARNING]
> Reminder
> 
> You'll need a Room Phone License to provision this device as a room phone.

1. Navigate to **Office**
2. Select **Desk Phones**
3. Select **Room Phones**
4. Select **Add a room phone** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add-room-phone(1).png)
5. Select**Polycom x50 Series (OBi Edition)** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/poly-room-phone.png)
6. Name the room phone
  1. Use something easy and descriptive, like ‘Lobby’ or ‘Reception’.
7. Select **Next**
8. Choose the**number type**
9. Confirm the phone number for the room phone

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/number-type.png)
  1. If you want a different number, select **Change**
10. Select **Confirm**
11. Select **The device screen displays “Dialpad Activate"** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/phone-says-activate.png)
12. Select **Next**
13. Note the activation code ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/room-phone-code.png)
14. Pickup your handset, then press the**“Dialpad Activate”**line key ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/activate-on-phone.png)
15. When prompted, enter the activation code
16. Hang up the phone
17. Select **Done**

Your phone will reboot, don’t worry if it takes a few minutes.

> [!CAUTION]
> Troubleshooting
> 
> If your device does not display “Dialpad Activate,” please [contact Dialpad’s Customer Care Team.](https://dialpad.com/contact-support)

## Compatible Poly x50 phones

The following Polycom OBi x50 phones are compatible with Dialpad.

- VVX250 OBi
- VVX350 OBi
- VVX450 OBi

> [!NOTE]
> If you have any issues setting up your phone, please [contact Dialpad’s Support Team.](https://dialpad.com/contact-support)

## Frequently asked questions

### Why is there a pause before my phone call goes through?

When you make a call with your desk phone using VoIP, there’s usually a 4-second delay after you dial a number. Since VoIP calls go over the internet, the process is more complex than with regular phone lines, which causes this delay.