---
title: "Park a Call on Your Main Line"
slug: "park-a-call-on-your-main-line"
tags: ["ai contact center", "ai sales", "ai voice", "call park", "dialpad call center", "Dialpad sell", "dialpad talk", "Main Line"]
updated: 2026-03-31T23:45:04Z
published: 2026-03-31T23:45:04Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Park a Call on Your Main Line

Need to manage large volumes of incoming calls? Dialpad's Call Park feature allows Agents to handle calls as a team by moving incoming calls to a "parking lot" where teammates can pick them up from another extension.

Let's take a look at how parking a call works.

> [!NOTE]
> Who can use this
> 
> Call parking is available for all users. Please reach out to [Customer Care](https://dialpad.com/contact-support) to discuss adding this feature to your plan.
> 
> An Office can park up to 50 calls at a time on its main line, and only operators within the same Office can view them.

## Park a call on the Main Line

To park a call on the Main Line:

1. Select **Park**

![View of an active call. The Park option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-03-16 at 4.36.56 PM.png)

Dialpad will park the call in the Parked section of the Main Line inbox, ready for another team member to take over.

> [!TIP]
> Tip
> 
> The maximum hold time determines how long a call can be parked on the Main Line before being answered. If not answered, it will route to the Mainline fallback option, preventing callers from getting stuck in a loop.

## Unpark a call on the Main Line

To unpark a call on the Main Line from the Dialpad app, navigate to the **Parked** section of your Shared Line inbox.

Here you'll see the caller's name (Caller ID), who parked the call, and when it was parked.

Select **Take call** to join the call and connect with the caller.

![Take a parked call](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Take-a-parked-call.png)

> [!NOTE]
> Call parking on desk phones
> 
> To learn how to park a call on a desk phone, read [this Help Center article](/v1/docs/call-parking).

## Related

- [Manage a User Desk Phone](/manage-a-user-desk-phone.md)
- [Manage a Room Phone](/manage-a-room-phone.md)