---
title: "Park a Call on Your Department Line"
slug: "park-a-call-on-your-department-line"
updated: 2026-04-08T18:06:06Z
published: 2026-04-08T18:06:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Park a Call on Your Department Line

Need to manage large volumes of incoming calls to your department? Dialpad's Department Call Park feature allows Agents to handle calls as a team by moving incoming calls to a "parking lot" where teammates can pick them up from another extension.

Let's take a look at how parking a call works.

> [!NOTE]
> Who can use this
> 
> Department Call Parking is available for all users. A Department can park up to 50 calls at a time on the Line, and only operators within the same department can view these parked calls.

## Park a call on a Department line

To park a call on a department line:

1. In the call, select **Park**

![View of an active call. The Park option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-03-16 at 4.36.56 PM.png)
2. Select which department line you wish to park the call in

![View of a call. The call parking options are displayed.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Screenshot 2026-03-16 at 4.39.58 PM.png)

Dialpad parks the call in the Department inbox's Parked section, ready for another team member to take over.

> [!TIP]
> Tip
> 
> The maximum hold time determines how long a call can be parked on the Department line before being answered. If not answered, it will route to the Department fallback option, preventing callers from getting stuck in a loop.

## Unpark a call on a Department line

To unpark a call on a Department line from the Dialpad app, navigate to the **Parked** section of your Department inbox.

Here you'll see the caller's name (Caller ID), who parked the call, and when it was parked.

Select **Take call** to join the call and connect with the caller.

![Take a parked call](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Take-a-parked-call.png)

> [!NOTE]
> Department call parking on desk phones
> 
> To learn how to park a call for a department on a desk phone, read [this Help Center article](/v1/docs/department-call-parking-for-desk-phones).