---
title: "Outreach + Dialpad"
slug: "outreach-dialpad"
updated: 2024-12-13T22:51:10Z
published: 2024-12-13T22:51:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad + Outreach

Dialpad's Outreach integration lets reps focus their attention on the platform they're already spending the majority of their time in without needing to toggle over to a separate system to place calls, track what was said, or even receive some real-time coaching tips.

The Outreach integration is available as a CTI in the Outreach environment and allows your team to benefit from Dialpad's amazing Ai features such as [Real-Time Assist Cards](https://help.dialpad.com/hc/en-us/articles/360018504571), call transcription, and more.

**Who can use this**The Dialpad + Outreach integration is available to Outreach Voice users on a Dialpad Connect or Dialpad Sell account.   
This integration is not available to Dialpad Support users.

## Setting up the Outreach Voice Connector for Dialpad

First things first, your Outreach Admin must select Dialpad as the Voice Provider.

From the Outreach Admin Portal:

1. Navigate to **Organization**
2. Select **Org Info**
3. Select **Voice**
4. Select **Dialpad**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/auto-reach-select-dialpad.png)

Next, they'll need to verify the User's browser can launch Dialpad.

1. Sign in to the Dialpad desktop application on the Outreach user's computer
2. Enable the Dialpad mini ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dialpad-everywhere.png)
3. Open a new tab in the browser on the *same computer as the Dialpad desktop*![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/outreach-connector-tab-.png)
4. Dial a phone number in the new tab by inputting *“dialpad://{phoneNumber}”![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/outreach-dialpad-dial-phone-number.png)*
5. Confirm the dialing request (if prompted)

Tip:If you are running a version earlier than Chrome77 you should see a checkbox to “Always open these types of links in the associated app” in the prompt. Just check it to suppress the prompt. If you are running a version of Chrome77 or later there is a [known issue](https://bugs.chromium.org/p/chromium/issues/detail?id=1004381) preventing this option from being displayed. Check out [this article](/v1/docs/enable-click-to-call-with-chrome#remove-the-open-dialpad-chrome-pop-up) on how to remove the Chrome pop-up.

- If working correctly the Dialpad mini dialer should start dialing the phone number.![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/dialpad-outreach-mini-dialer.png)

## **Connect Outreach to Dialpad**

Each Outreach user that wants to use Dialpad for voice calls will need to connect their account.

From the Outreach portal:

1. Navigate to **Personal Settings**
2. Select **Voice**
3. Select **Connect to your Dialpad account![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/connect-outreach-to-dialpad.png)**
4. Select **Connect to Dialpad![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/connect-dialpad-outreach.png)**
5. Follow the prompts and log in with your Dialpad credentials — make sure you sign in to the same Dialpad account as you do on the Dialpad desktop app.

Once the sign-in process is complete, you'll see Dialpad listed as your provider.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/outreach-dialpad-confirmation.png)

If the phone number is not correct you likely signed in to the wrong Dialpad account.

To correct this:

1. Sign out from Dialpad website using a new browser tab to clear the existing Dialpad sign-in status from the browser.
2. Navigate back to the voice settings tab in Outreach and click the “Disconnect” button
3. Click the “Connect” button and repeat the sign-in process.