---
title: "Office 365 Login Issues"
slug: "office-365-login-issues"
description: "See the quick fixes when you log in using Microsoft 365 and run into an issue. "
tags: ["login in issues", "office 365 login", "Microsoft Login"]
updated: 2024-12-30T23:36:46Z
published: 2024-12-30T23:36:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Office 365 Login Issues

Sometimes, Office 365 can make things trickier than they need to be, especially when it comes to login issues.

Here’s a quick guide to common errors and how to resolve them.

## Why am I seeing an error when I try to login with my Office 365 account?

If you encounter an error while logging into Dialpad with your Office 365 account, it may be because your Office 365 Admin has disabled user consent for applications.

To resolve this, your Admin will need to enable user consent, allowing end-users to install applications and grant access to resources like calendars and contacts.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/screen_shot_2016-07-25_at_11.png)

## How do I turn on user Consent?

To turn on or adjust your user content:

1. Get the **Windows Azure AD Powershell Module**
  1. Available on [TechNet](https://technet.microsoft.com/en-us/library/jj151815.aspx).
2. Connect to your **Office 365 Tenant** `$msolcred = get-credential connect-msolservice -credential $msolcred`
3. **Check the current settings** for allowing user consent `Get-MsolCompanyInformation | fl DisplayName,UsersPermissionToUserConsentToAppEnabled DisplayName : Contoso UsersPermissionToUserConsentToAppEnabled : False`

> [!NOTE]
> Note
> 
> A value of "False" means users cannot consent to applications.

Next, turn on user consent to applications: `Set-MsolCompanySettings -UserPermissionToUserConsentToAppEnabled:$true`

Then, verify that user consent to applications is turned on: `Get-MsolCompanyInformation | fl DisplayName,UserPermissionToUserConsentToAppEnabled Display Name : Contoso UsersPermissionToUserConsentToAppEnabled : True`

> [!NOTE]
> Note
> 
> A value of "True" means users can consent to applications.

Turning on user content impacts means end users can consent to applications and allow access to their user resources such as calendar, contacts, etc.

## **Why can't I log into the iOS app?**

if you can’t log into the iOS app, you may be running into a device permissions issue.

- If your [company is using Microsoft InTune to manage your device](https://docs.microsoft.com/en-us/mem/intune/fundamentals/what-is-intune#manage-devices), select "Yes" after selecting **Login with Microsoft**
- If your company is not using Intune, select "No"

If you're still unable to log into the mobile app using your O365 or Google Workspace credentials, try the following steps:

1. Close the [close app](https://support.apple.com/en-us/HT201330) on your iPhone
2. Open your default browser, then enter **dialpad.com/logout** in the address bar
3. Open another browser tab, then enter **dialpad.com/login** in it’s address bar
4. Login, then open the mobile app and sign in again

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## Related

- [Sync & Integrate with Office 365](/sync-integrate-with-office-365.md)
- [Authenticate Google Workspace or Office 365 Admin in Dialpad](/authenticate-google-workspace-or-office-365-admin-in-dialpad.md)
- [Contact Syncing FAQs](/contact-syncing-faqs.md)