---
title: "Mic Issues on Apple macOS & Microsoft Windows"
slug: "mic-issues-on-apple-macos-microsoft-windows"
updated: 2024-11-12T22:39:00Z
published: 2024-11-12T22:39:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mic Issues on macOS & Windows Computers

Are you having mic issues? If you're using one of our supported headsets, and are on a strong network connection, your mic issues are most likely due to your computer's microphone permissions.

Let's take a look at how to handle this for macOS and Windows users.

## macOS

To verify that Dialpad has been granted microphone permissions on your Mac, head to your **System Preferences**.

1. Select **Security and Privacy**
2. Select**Microphone![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/mac-mic-permissions(1).png)**
3. Navigate to **Dialpad**
4. Ensure Dialpad has been granted permission  
<meta charset="utf-8">**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/mac-mic-permissions.png)**

## Windows

To verify that Dialpad has been granted microphone permissions on your Windows device, head to your **Settings.**

1. Select **Privacy**
2. Select **Microphone**
3. Ensure that**Allow desktop apps to access your microphone** is turned**ON![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/windows-mic-permissions.png)**

Head to [this Microsoft Support article](https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-10-94991183-f69d-b4cf-4679-c98ca45f577a) to learn more.

## Related

- [Supported Audio Devices & Headsets for your Computer](/supported-audio-devices-headsets-for-your-computer.md)
- [System Test](/system-test.md)