--- title: "Messaging Features" slug: "messaging-features" description: "Find out about Dialpad's powerful messaging platform and how it helps you communicate effectively with more people." tags: ["send a text", "copy link", "send a message", "copy text", "share conversation"] updated: 2025-12-10T14:28:50Z published: 2025-12-10T14:28:50Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Messaging Features Dialpad chat offers so much more than just sending and receiving messages — with Dialpad messaging, you can favorite messages, forward conversations, pull up messages based on search terms, archive discussions, quickly share images or videos from one contact to the next, and more! Let's take a closer look at all messaging options in Dialpad. ## Send GIFs and stickers Add some fun to your conversations by sharing GIFs and stickers to express your emotions, and enjoy favorite memes with friends! To use a GIF or sticker: 1. Navigate to any conversation and select the **Emoji** icon ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/message-emoji.png) 2. Select the **GIF** or the **sticker** icon ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/gif-emoji.png) 3. Select the GIF or a sticker you want to send > [!TIP] > Tips > > Hover over the GIF to play it before sending. > > Enter a keyword or phrase in the search bar > > Type /giphy followed by a keyword or phrase, then press **Enter** to display a GIF matching your entry ## Forward Forwarding a message to another Dialpad is simple. 1. Hover over the message you want to forward 2. Select **Options**> **Forward** 3. Enter a contact's name or email address 4. Add a message to the recipient (optional) 5. Select **Forward Message** [Forward a message](https://app.vidgrid.com/embed/FptF7OPuGd9S) ## Favorite Favorite a message for easy reference. Favorited messages show up in the **Starred** section of your inbox. To favorite a message: 1. Hover over the message 2. Select the **Star**icon ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/fav-message.png) Favorited messages appear in the **Starred** section of your **Inbox.** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/starred-message.png) To un-star a message, select the star icon again, or select **Options** > **Un-star** from the Starred inbox. ## Mark as unread Mark a message as Unread to ensure you dedicate time to respond later on. From the conversation thread: 1. Hover over the message 2. Select **Mark as unread** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/mark-unread(1).png) Navigate to the **New** section of your **Inbox**, you'll see the message listed. There will also be a purple badge beside the contact in the left side bar. ## Delete To delete a message: 1. Go to the message and select **Options**(the 3 vertical dots) 2. Select**Delete** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/delete-message(1).png) 3. In the confirmation window, select **Confirm** > [!NOTE] > Note > > When you delete a message, it doesn’t unsend it — your message will remain visible to others in the conversation. ## Hover actions Easily reach teammates in channels, groups, or threads in any internal conversation by sending using a hover action. With hover actions, you can: - Send a direct message - Start a call - Launch a meeting You can also view their full profile, without leaving the conversation. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/hover-actions.png) To send a quick message, simply hover over the user’s name and select an option from their profile pop-up window. > [!NOTE] > Note > > This feature is only available on the Dialpad desktop app and web app. ## Personal Templates Personal Templates let you respond faster by inserting saved, personal messages into any conversation. These replies are just for you—they won’t appear to teammates, even on shared lines like Departments or Contact Centers. You can use Personal Templates in: - 1:1 chats with external contacts - Internal channels, groups, or threads - Department or Contact Center conversations ### Send a Personal Template To send a Personal Template: 1. Open a conversation and select the **Template** icon > [!TIP] > Tip > > If you don’t have any Personal Templates, select **Create New**. Follow the steps in [Create a Template](/v1/docs/messaging-features#create-a-personal-quick-reply). 2. Select a **Template** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/personal-template.png) 3. Select **Send** ### Create a Personal Template To create a Personal Template: 1. Open any conversation and select**Template** icon > **Manage** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/manage-templates(1).png) > [!TIP] > Tip > > You can also access quick replies by selecting your**Profile** icon > **Preferences**. 2. Under the **Template** tab in the Dialpad App Preferences window, select **Create** 3. Write your message, then select **Save** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-personal-template.png) > [!NOTE] > Note > > Add tags to the Template to help find Templates faster. ### Edit a Personal Template To edit a Personal Template: 1. Open any conversation and select the**Template**icon > **Manage** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/manage-templates.png) > [!TIP] > Tip > > You can also access quick replies by selecting your **Profile** icon > **Preferences**. 2. In the **Templates** tab, select the Personal Template you want to edit ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/templates.png) 3. Select **Edit** 4. Edit the Template and/or tags, then select **Save** 5. (Optional) If you want to remove a quick reply, select the quick reply and then select **Delete**>**Delete** ## Share a conversation Want to share a conversation between teams? You can send a link to share a message or an entire thread to add context or key information to another conversation. To create and share a conversation link: 1. Go to the conversation and hover over the message you want to share 2. Select **Copy Link** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/copy-link.png) 3. Paste the link to another conversation, the message will expand to show a preview of the message. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/copy-preview.png) You can remove the message preview before or after sending it by selecting the ‘**X**’ icon next to it. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/preview-in-message.png) > [!NOTE] > Note > > Private conversations can’t be shared with individuals who are not part of that conversation. If you share a conversation URL with someone outside of that group chat, channel, or message, the recipient won’t be able to open the conversation. > > **Copy Text**, however, contains no privacy restrictions and is an easy way to share message details with anyone. ## Copy Text Need to send the same message to another person? Use the **Copy Text** feature to copy and paste message contents. To copy text: 1. Navigate to the conversation and hover over the message you want to share 2. Select **More actions**>**Copy Text** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/copy-text-message(1).png) The message text is instantly copied to your clipboard, and you can paste it anywhere you’d like. ## Search message history Search conversations and messages by keywords, saving you from having to endlessly look for a specific message. 1. From the Dialpad app header, select the **Search**bar ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/search-bar.png) 2. Enter your keywords and press **Enter** 3. Select**Messages** 4. Choose a message > [!TIP] > Tip > > Go to the user profile to find shared images, videos, and links instantly. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/centralized cards(1).png) ## Group messaging Need to send messages to multiple people at once? Use our [Group Messaging feature!](/v1/docs/group-messaging) ## Related - [Text Message Campaign Registry for Dialpad Customers](/text-message-campaign-registry-for-dialpad-customers.md) - [Text Message Campaign Registry FAQs](/text-message-campaign-registry-faqs.md) - [SMS Messaging Compliance: Principles & Best Practices](/sms-messaging-compliance-principles-best-practices.md) - [SMS Registration Guide](/sms-registration-guide.md) - [Send a Message](/send-a-message.md)