---
title: "Manage Your Users"
slug: "manage-your-users"
description: "Effortlessly manage your users and make necessary changes to their accounts."
tags: ["delete users", "reserved numbers", "transfer users", "Admin", "reassign phone number", "add users", "remove users", "View Active Users"]
updated: 2026-03-04T01:29:42Z
published: 2026-03-04T01:29:42Z
---
> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manage Your Users
Dialpad lets you manage active users and reserved numbers within a single menu. You can see names, email addresses, numbers, license types, and other account details.
Let's take a look at managing users in Dialpad.
[YouTube video player](https://www.youtube.com/embed/o3Kbwj-IMEM?si=a5Zr0nVbAt5sN9Wh)
> [!WARNING]
> **Who can use this**
>
> Company and Office Admins can manage users.
>
> If you're a Company Admin on an Advanced or Premium plan (as well as our legacy Pro or Enterprise plans), you’ll have proxy access to remotely access users' accounts and can even transfer licenses and users between offices.
>
>
>
> Read [this Help Center article](/v1/docs/admin-permissions-in-dialpad) to learn more about admin privileges.
## View active users
To view your active users, go to your **Dialpad Admin Settings.**
1. Navigate to **Office**
2. Select **Users**
By default, you’ll land on the **Active or Pending Users** tab.
.png)
> [!TIP]
> Tip
>
> Use the search bar to find specific users, or users with specific permissions or licenses.
## View reserved numbers
When an admin deletes a user or removes a previously assigned number in Dialpad, the number goes into your Reserved Pool.
To view your Reserved Pool, head to your Dialpad Admin Settings.
1. Navigate to **Office**
2. Select **Users**
3. Select**Reserved Numbers**
This tab displays all your unassigned numbers and shows you who the number was last for, in what office, and the date it was unassigned.
Easily [reassign or delete reserved numbers](https://help.dialpad.com/hc/en-us/articles/213363246-Swap-Reassign-Numbers) from this tab.
## View deleted users
Need to see a list of your recently deleted users? Deleted users can be restored for up to 72 hours after the initial deletion.
To view your deleted users, head to your **Dialpad Admin Settings.**
1. Navigate to**Office**
2. Select **Users**
3. Select **Deleted Users** .png)
Here, you’ll see any users that have been deleted within the last 72 hours.
After 72 hours, users are permanently deleted, and all records associated with those users will be anonymized.
> [!NOTE]
> Note
>
> Once a user has been anonymized, Dialpad cannot access, export, or restore its associated data or records.
## Bulk user management
Easily update multiple users at the same time using our simple checkbox selector. The following actions can be applied in bulk:
- Delete user
- Add or remove admin access
To bulk update users:
1. Select the checkbox to the left of their names
2. Choose which action you'd like to apply
[YouTube video player](https://www.youtube.com/embed/o3Kbwj-IMEM?si=RinIoShTELfghy3H&start=99)
## Proxy access into the user account
Need to take a closer look at a user’s account or troubleshoot an issue? Proxying lets you view their account and web settings directly. Note that proxying does not provide access to the Dialpad app itself—only account and settings information.
To proxy into an user’s Dialpad account, go to your **Dialpad Admin Settings:**
1. Select**Users**
2. Select **Options**
3. Select **Admin >** **Proxy Login** .png)
When proxying, you’ll see a red banner informing you that any changes you make will be applied immediately. Select the back button to exit the proxy login. 
> [!NOTE]
> Note
>
> Users, even Office Admins, must be granted proxy access before they are able to proxy into someone’s account.
>
> Proxying is also available through the [Enterprise Support Portal](/v1/docs/use-the-enterprise-support-portal).
## **Transfer licenses**
Company Admins on an Advanced or Premium plan can transfer licenses across all of their offices.
Licenses can only be transferred between Offices at the same price level.
To transfer licenses, head to your**Company Settings.**
1. Select **Licenses**
2. Choose the type of license you'd like to transfer
1. Dialpad
2. Dialpad Meetings
3. Add-on
3. Select **Transfer Licenses** 
4. Select the Office you need to transfer licenses to, then select**Next**
5. Select the quantity and type of licenses to be transferred, then select **Next **
6. Review the transfer and select **Confirm transfer**
> [!NOTE]
> Note
>
> Only unassigned licenses can be transferred, however, users can be transferred to different Offices on the same pricing plan, as noted below.
## Transfer users to a different Office
Did a team member move to a new Office? No problem! If you're on a Premium or Advanced plan (as well as our legacy Pro or Enterprise plans), Company Admins can transfer users from one office to another.
When a user is transferred to a new office, they keep the license, phone number, and settings they had previously. There is no other change to the user's account besides the office they are associated with.
To transfer a user to a different office, head to your Dialpad Admin Settings.
1. Navigate to **Office**
2. Select **Users**
3. Select **Options** beside the user you'd like to transfer
4. Select **Admin**
5. Select **Transfer user** 
6. Choose the office you would like to transfer the user to
7. Select **Next** .png)
8. Review the transfer summary, then select **Confirm transfer**
> [!NOTE]
> Notes
>
> If you transfer a user to an office located in a different country than the user’s current office, any local numbers and fax numbers currently assigned to this user will be removed, and a new number will be assigned to the user (in the country of their new office) but their license will remain the same. Transferring users internationally is only possible if the two offices are on the same price level.
## Change user license type
Need to change a user's license type? Admins can swap and reassign user licenses as their business needs change.
To change a user’s license type, go to your Dialpad Admin Settings.
1. Go to **Office Settings** > **Users**
2. Select the arrow beside the user’s license type
3. Select the license type 
4. Confirm the license switch
> [!NOTE]
> Note
>
> When a user’s license is changed, they are automatically unassigned from any groups that are no longer eligible.
> [!WARNING]
> Swapping from a Connect to a Sell or Support license
>
> If you’re switching a user from a Connect license to a Sell or Support license and want to keep the number, note that Sell and Support licenses don’t include a local number by default.
>
>
>
> To keep the user’s existing DID (number) during the license change, an Office Admin must purchase an additional local number license. If no local number licenses are available in the office, the number can’t be retained during the swap.
**Want to learn more?**
Check out Dialpad University's [free courses](https://university.dialpad.com) covering our products and services, as well as insightful tips and best practices.
## Related
- [Add & Remove Team Members](/add-remove-team-members.md)
- [Manage Dialpad Licenses](/manage-dialpad-license-billing.md)
- [Admin Permissions in Dialpad](/admin-permissions-in-dialpad.md)
- [Data Retention Policy](/data-retention-policy.md)