---
title: "Manage a Playlist"
slug: "manage-a-playlist"
tags: ["ai contact center", "ai sales", "ai voice", "call history", "Call quality", "dialpad call center", "Dialpad sell", "dialpad talk"]
updated: 2025-05-11T01:58:23Z
published: 2025-05-13T04:00:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage a Playlist

Playlists allow you to curate a collection of call recordings from the [Call History menu](/v1/docs/using-call-history) and share them across your team for training or quality assurance purposes.

Let's take a look at managing playlists in Dialpad.

**Who can use this**

Playlists are available to [Dialpad Connect](https://www.dialpad.com/products/business-phone-system/), [Dialpad Sell](https://www.dialpad.com/products/sales-dialer/), and [Dialpad Support](https://www.dialpad.com/products/inbound-call-center/) customers.

### Create a playlist

Compile specific call recordings for easy access, whether for training purposes or reviewing important conversations.

To create a playlist, head to the **Dialpad Admin Portal**.

1. Select **Conversation History**
2. Select **Add a Playlist** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Add-playlist.png)
3. Name the playlist
4. Select **Create** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-playlist(2).png)

The new playlist will be found on the left side of the screen.

## Add call to playlist

Easily add call recordings to existing playlist for a more organized view.

To add a call to a playlist, head to the **Dialpad Admin Portal**.

1. Select **Conversation History**
2. Navigate to a call > Select **Options** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add-to-playlist(1).png)
3. Select **Add to Playlist**
4. Select a playlist
5. Select **Save** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/save-to-playlist(1).png)

## Remove call from playlist

Keep your playlist organized by removing calls that are no longer needed or relevant.

To remove a call from a playlist, head to the **Dialpad Admin Portal**.

1. Select **Conversation History**
2. Navigate to**Playlists**
3. Select a playlist
4. Navigate to the call you want to remove
5. Select the options menu
6. Select **Remove from Playlist** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/remove-from-playlist(1).png)

## Share a playlist

Collaborate with other teams by sharing your playlist.

To share a playlist, head to the **Dialpad Admin Portal.**

1. Select **Conversation History**
2. Navigate to **Playlists**
3. Select a playlist
4. Select the **Share link**icon
5. Select **Copy link** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/share-playlist.png)

Share the link, and anyone with access to it can view the calls in this playlist.

## Delete a playlist

Delete an entire playlist and its contents that are no longer needed.

To delete a playlist, head to the **Dialpad Admin Portal**.

1. Select **Conversation History**
2. Navigate to **Playlists**
3. Select a playlist
4. Select the **Delete Playlist**icon
5. Select **Delete** to confirm ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Delete-playlist.png)

The playlist will be removed from the left side of the screen.

## Frequently asked questions

### Are playlists shareable with anyone?

Yes, anyone with the shared link will be able to access the recordings within the playlist. We will look at adding more restrictive permissions in the near future.

### Is there a limit to the number of call recordings I can add to a playlist?

Yes. You can add up to 50 recordings per playlist and have up to 20 playlists at this time.

### Can I add segments of a call to playlists?

No, only full call recordings can be added at this time.

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="strong,span"><h3 data-tomark-pass=""><strong data-tomark-pass=""><span data-tomark-pass=""></span></strong><span data-tomark-pass=""></span><span data-tomark-pass="">Can other people add calls to my playlists?</span><span data-tomark-pass=""></span><strong data-tomark-pass=""><span data-tomark-pass=""></span></strong></h3></editor360-custom-block>

No, not at this time.