---
title: "Make & Receive a Video Call"
slug: "make-receive-a-video-call"
description: "Master video calling on Dialpad—simple instructions for clear and easy video conversations."
tags: ["Video Call", "Call Controls", "make a video call", "video call with dialpad"]
updated: 2025-11-06T00:23:28Z
published: 2025-11-06T00:23:28Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Make & Receive a Video Call

Sometimes a little face-to-face makes all the difference.

Dialpad and Dialpad Meetings are [fully integrated for video conferencing](/v1/docs/using-dialpad-meetings-via-the-dialpad-app), but you can also use the Dialpad app to launch quick, one-on-one video calls.

Let's take a look at video calls in Dialpad.

> [!NOTE]
> Who can use this
> 
> Video calling from within the Dialpad app is available for Dialpad users calling other Dialpad users within their company.

## Start a video call

To start a video call from the Dialpad app, navigate to a conversation thread and select the **More Menu** beside the **Video** icon.

![View of a conversation thread. The menu to start a video call is shown, displaying options for how to start a video call with the contact.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Start Video Call.png)

You have two options:

1. Place the video call using Dialpad Meetings
2. Place the video call using the Dialpad app

Select your preference, and Dialpad automatically dials your contact.

When the contact answers, their video will be displayed on the screen.

## Receive a video call

Select **Answer** when you receive the **Incoming video call** notifications at the top left or top right corner of your Dialpad app to receive a video call.

| **Top-Left** | **Top-Right** |
| --- | --- |
| ![View of a left-side notification for a video call from a contact.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Left Side Call Notification.png) | ![View of the right-side video call notification from a contact.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Floating Call Notification.png) |

You can also answer a video call using the pop-up alert outside the Dialpad app.

If you don't want to answer a video call, select **Decline**.

## Video call controls

Dialpad provides these controls during video calls:

- Mute/Unmute
- Video On/Off
- Screen Share
- Full Screen
- Pause
- Hang Up

![View of a video call in progress with a contact. The video call controls are highlighted at the bottom of the screen.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Video Call Controls.png)

## Frequently asked questions

### **Why don't I see the video call icon beside every contact?**

Video calling from within the Dialpad app is available for Dialpad users calling other Dialpad users within their company. If your contact is an external (non-Dialpad) contact, you'll need to use the Dialpad Meetings app to video conference with them.

### Why don’t I see the AI icon during one-on-one video calls?

Dialpad AI isn’t supported for one-on-one video calls in the Dialpad app.