Need to port a number from Luxembourg? This guide will walk you through the process.
Supported number types
Dialpad can port the following Luxembourg numbers (LU +352) types:
Geographic Number
Toll-Free Number
Required documents
In order to complete your port request, Dialpad requires the following documents.
LOA
Latest Invoice dated within the last 3 months.
The main phone number listed on the invoice.
The customer account number included on the LOA.
Note
In some cases, additional documentation may be requested after the port request is submitted.
Document list
Click the links below to obtain the LOA for your port request.
Luxembourg LOA (English translation - guide only)
How long will it take?
The standard lead time (SLT) for a port request is:
9 business days for geographic numbers
The standard porting time window is 10 AM to 12 PM.
Additional time is added if there is a rejection for missing/incorrect information.
Porting requirements
Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.
The invoice must show the main number for the account.
Luxembourg numbers can vary in length and may include a main number plus extensions.
Check with your current carrier which extensions are included in the number range.
Request extensions in full blocks only: 0–9, 00–99, or 000–999.
Cancel any unused extensions after provisioning.
Possible port rejection reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
Incorrect end user name
Mismatched account holder details
The wrong number was submitted, such as an extension instead of the main number.
Porting checklist
LOA is filled out, dated, and signed
Latest invoice from your current carrier (dated within the last 3 months).
Make sure the invoice shows the main number.
Include the customer account number on the LOA.
Confirm the main number and any associated extensions with your current carrier.
Request extensions in full blocks only.
You’ve provided a desired port date in compliance with the SLT (Dialpad will do its best to meet this date, but there is no guarantee.)
If no date is provided, we will port the numbers ASAP
Cost
We charge a one-time porting fee for Luxembourg. For more information please reach out to sales@dialpad.com.
More information
Be sure to read our Porting FAQs for more information on the porting process.