--- title: "Line Keys for Desk Phones" slug: "line-keys-for-deskphones" description: "Discover the benefits of deskphone line keys and learn how to configure them for optimal performance. This guide covers everything you need to know to enhance your communication and streamline your phone usage." updated: 2026-02-10T20:43:15Z published: 2026-02-10T20:43:15Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Line Keys for Desk Phones Line keys are entirely customizable to your business and provide instant access to essential functions and contacts right from your desk phone. Let's look at how you can save time and boost productivity with line keys. > [!NOTE] > Who can use this > > Line key customization is available to all Dialpad users. > > Specific line key availability varies by phone model. ## Configure line keys Line key configuration is done right from your Dialpad settings. Admins can configure line keys for their team, and individual users can configure line keys on their own devices. ### Configure line keys for your desk phone To configure your personal desk phone, go to **Your Settings**. 1. Select **Your devices** 2. Select the desk phone you want to configure 3. Select **Options** > **Configure deskphone** ![User settings page, showing the Devices for that user. The Configure Deskphone option is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Configure Phone _User.png) 4. Assign line keys as needed 5. Select **Update Device** ![Configure deskphone screen, with the option to add line key contacts to your phone.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Update Device.png) > [!NOTE] > Note > > Line key availability depends on the desk phone model. Please refer to the brand-specific details listed below. ### Configure line keys for user or room phones To configure a user or room desk phone, go to your Dialpad **Admin Settings**. 1. Navigate to **Office**> **Desk Phones** 2. Select the **User Phones** or **Room Phones** tab 3. Beside the desk phone that you want to configure, select**Options** > **Configure Deskphone** > [!NOTE] > Note > > Use the search bar to find a specific user. ![The Desk Phones settings window lists desk phones. The option to configure a deskphone at the office level by an admin is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1757553297430.png) 4. Assign line keys as needed 5. Select **Update Device** ![View of a desk phone configuration screen. The option to add line keys is highlighted. The option to update the desk phone is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Update Device(1).png) > [!NOTE] > Note > > Line key availability depends on the desk phone model. Please refer to the brand-specific details listed below. ## Line key definitions Dialpad currently offers these line key options. | **Line Key** | **Definition** | | --- | --- | | **—Clear—** | Clears all local settings on the phone. | | **Speed Dial/BLF** | Calls a specific number by pressing the assigned button/key. If the user is available, the busy lamp will glow green; if the user is away, it will glow red. **If you don't see the Busy lamp field (BLF) option, please contact Customer Care to have them turn on this feature.* | | **Speed Dial with 1-touch transfer** | Transfers the caller assigned to the speed dial number. | | **Set Locally** | Ensures your personal phone settings remain unchanged by blocking Dialpad from overriding any configurations. | | **Department/Contact Center line** | Allows the desk phone to take calls from a Department or Contact Center. **You must set up a group line first in order to have this line key option available.* | | **Group Voicemail** | Calls a specific Department or Contact Center’s voicemail. **Group Voicemail lines require a Department / Contact Center line for the same group, so you’ll need to add that line first, then the Group Voicemail line.* | | **Executive Line** | Allows an [Executive Assistant](/v1/docs/working-as-an-executive-assistant) to answer calls on behalf of their executive. | | **Paging Group** | Allows the user to send a voice message to multiple phones at once. **Please contact Customer Care to turn on this feature.* | | **Paging List** | Displays a list of active [Group Paging](/v1/docs/group-paging) and lets you choose one to start a page. | ## Line key availability Different desk phone brands offer different line key configuration options. Refer to the chart below to see which line keys are available for which models. We’re continuously adding more functionality, so don’t worry if you don’t see all line key options for your model just yet. | **Line Key** | **Yealink** | **Obi** | **Poly UCS** | **Poly Edge E** | **Cisco** | | --- | --- | --- | --- | --- | --- | | **—Clear—** | ✅ | ✅ | ✅ | ✅ | ✅ | | **Speed dial/BLF** | ✅ | ✅ | ✅ | ✅ | ✅ | | **Speed dial with 1-touch blind transfer** | ✅ | ✅ | ❌ | ✅ | ❌ | | **Speed dial with 1-touch warm transfer** | ✅ | ❌ | ❌ | ❌ | ❌ | | **Set locally** | ✅ | ✅ | ❌ | ✅ | ❌ | | **Department/Contact Center line** | ✅ | ✅ | ❌ | ✅ | ❌ | | **Group voicemail** | ✅ | ✅ | ❌ | ✅ | ❌ | | **Executive line** | ✅ | ✅ | ❌ | ✅ | ❌ | | **Paging Group** | ✅ | ✅ | ❌ | ✅ | ❌ | | **Paging List** | ✅ | ✅ | ❌ | ❌ | ❌ | ## Related - [Manage a User Desk Phone](/manage-a-user-desk-phone.md) - [Provision a Deskphone](/provision-a-deskphone.md)