---
title: "International Calling"
slug: "international-calling"
description: "Make international calls by enabling international services. Easily recharge your calling credits and export your usage data. "
tags: ["credit usage", "Call Credits", "Confirm Credit Card", "export credits", "international calling"]
updated: 2025-05-03T00:02:08Z
published: 2025-05-13T15:00:01Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# International Calling

Before your team can start placing international calls or sending international messages, admins will need to enable international services, as well as add credits.

Let's dive into the details.

> [!NOTE]
> Who can use this
> 
> International services are available on [all Dialpad plans](https://www.dialpad.com/pricing/).

## Enable international services for office

Company and Office Admins can limit which team members have access to international services.

To enable international services for the office, head to your **Dialpad Admin Settings**.

1. Navigate to **Billing**
2. Select **Credits and Usage**
3. Select**Settings**
4. Slide the toggle beside **International Calling** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/internationa-calling-from-billing.png)

That's it! Once enabled, every user in your office can make an international call.

> [!NOTE]
> Notes
> 
> You won't need to enable international calling for calls you receive via Dialpad. Generic SIP devices don’t support international calling.

> [!WARNING]
> Tip
> 
> For the best call quality, it's recommended to use a phone number that matches the location of your Dialpad Office and your primary customer base.
> 
> - Making calls within the same country or region generally results in better call quality and a more seamless customer experience.
> - For example, a U.S.-based business with customers primarily located in the United States will generally experience better call quality when using U.S. phone numbers.

## Disable international calling for specific users

To disable international calling for specific users, head to your **Dialpad Admin Settings**.

1. Navigate to **Office**
2. Select**Users**
3. Navigate to the desired user
4. Select **Options**
5. Select **Disable****international services**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/diable-international-calling-user.png)

> [!WARNING]
> Tip
> 
> To identify users with international calling services, filter the users by:
> 
> 1. Selecting **Permissions**
> 2. Select **International calling**
> 
> ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/User_International_service(1).png)

## International calling rates and credits

If you are in an office calling any other country outside your office designation, be aware there will be an additional cost (that’s why you need to [purchase calling credits](https://help.dialpad.com/v1/docs/en/add-call-credits-to-your-dialpad-office)).

You can also purchase the [Global Unlimited Calling Add-on](https://help.dialpad.com/docs/global-unlimited-calling-add-on) that offers coverage for up to 65 countries.

> [!NOTE]
> Note
> 
> Charges vary between plans. For example, an Ai Voice user can call anywhere in the USA (including AK and HI) without additional costs. However, users on an Ai Sales plan will be billed.
> 
> Be sure to check out our [international calling rates](https://www.dialpad.com/rates/) for more information.

## How to make an international call

International calls can be placed from the Dialpad desktop, browser, mobile, and desk phone apps.

Let’s look at each method.

### **Call internationally from the desktop and browser apps**

To dial an international call from the desktop app:

  1. Select the **Call icon**
  2. Enter **+** and the **Country code**
  3. Enter the number

### **Call internationally from the****mobile app**

To dial an international call from the mobile app:

  1. Navigate to the dialer
  2. Long press **0** to enter **+**
  3. Enter the **Country code**
  4. Enter the number you wish to call

### **Call internationally from a** desk phone

To dial an international call from a desk phone:

  1. Pick up the handset
  2. Dial **011**
  3. Enter the **Country code**
  4. Enter the number you wish to call

> [!NOTE]
> More information
> 
> Be sure to read our [International Services](/v1/docs/international-services-faqs)[FAQ page](/v1/docs/international-services-faqs) for more details.

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## Related

- [International Services FAQs](/international-services-faqs.md)
- [Dialpad Credits and Usage](/dialpad-credits-and-usage.md)
- [Call Rate FAQs](/call-rate-faqs.md)