---
title: "Global Department Settings"
slug: "global-department-settings"
description: "Global Department Settings: Streamline your office-wide configuration with customizable settings for all departments. Improve efficiency and consistency across your organization."
updated: 2025-10-30T17:11:54Z
published: 2025-10-30T17:11:54Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global Department Settings

While individual Departments may have unique needs, many settings can be applied universally across your entire office. That’s where the Global Department Settings page comes in handy, letting you streamline Department configuration and ensure consistent policies and practices.

Let's dive into the details.

> [!NOTE]
> Who can use this?
> 
> Global Department Settings are available to [Dialpad Support](https://www.dialpad.com/pricing/#contact-center), [Dialpad Sell](https://www.dialpad.com/pricing/#sales-dialer), and [Dialpad Connect](https://www.dialpad.com/pricing/#business) on the Pro or Enterprise plan.
> 
> By default, only Office and Company Admins have access to Global Department Settings. Department Admins can access them once permission is granted.

## Access Global Department Settings

To access your Global Department Settings, head to your **Dialpad Admin Portal**, then select **Departments.**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/global-dept-settings.png)

### SMS auto reply

Choose to use an auto response that customers will receive when they send an SMS to your department.

To enable SMS auto reply, go to the **Global Department Settings**.

1. Select **Departments**
2. Navigate to **SMS auto reply** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/auto-reply-department.png)
  1. Select **Yes** to set a single auto reply to all Departments.
  2. Select **No** to set an individual auto-reply for each Department.
3. Enter the auto reply message

If you choose **No**, you need to set up each auto-reply for each Department by going to **Business Hours and Call Routing** > **SMS Auto Reply**. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/auto-reply-cc-settings2.png)

> [!NOTE]
> Note
> 
> Standard messaging rates apply for SMS auto-replies.

## Assign Global Department Settings permission

By default, only office and Company Admins can access Global Department Settings, Department Admins need permission to do so.

To assign the Global Department Settings permission set, head to your **Dialpad Admin Portal.**

1. Navigate to **Office**>****Select **Users**
2. Select **Options** beside the user
3. Select **Privileges**>**Give multi department settings access** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/give-department-access.png)

## Access control for departments

Use Dialpad’s access control settings to determine if agents can view their department’s settings. When this setting is enabled, agents will be prevented from viewing these settings.

To set access control preferences, go to the **Global Department Settings.**

1. Navigate to **Access Control**
2. Check the box beside **Restrict agents from viewing department settings** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/department-access-control.png)

## Bulk holiday updates for departments

Does your company have multiple Departments? Simplify holiday management by applying holiday settings to multiple shared lines at once.

From the Global Department Settings page, you can see all holidays that are applied to your departments.

In the Departments column, select the number to see which departments the holiday is assigned to.

Hover over a holiday to access management options such as edit, copy, and clone.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/global-dept-holidays.png)

### Create a multi-department holiday

To create a holiday and apply it to multiple departments, go to your **Dialpad Admin Portal.**

1. Select **Departments**
2. Navigate to **Department Holidays**
3. Select **Add Holiday** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-dept-holiday.png)
4. Name the holiday
5. Select the date
6. Choose how often the holiday repeats
7. Choose if your Department will be open or closed for this holiday
8. Determine the holiday hours and routing rules
  1. If your Business Hours are Closed, the Closed routing rules will automatically apply.
9. Select which Departments you want this holiday to apply to
10. Select **Create**

## Related

- [Department FAQs](/departments-faqs.md)
- [Create a Department](/create-a-department.md)
- [Working as a Department Administrator](/working-as-a-department-administrator.md)