---
title: "Germany Porting Guide"
slug: "germany-porting-guide"
description: "Learn the ins and outs of porting German numbers to Dialpad."
tags: ["international porting", "LOA", "Number Porting"]
updated: 2025-07-28T12:25:13Z
published: 2025-07-28T12:25:13Z
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Germany Porting Guide

Need to port a number from Germany? This guide will walk you through the process.

## **Supported number types**

Dialpad can port the following German number (DE +49) types:

- Geographic Number

| [Submit Geographic Port](https://docs.google.com/forms/d/1r7hfDnCS2egZphuFMUqWpOBEvN57YRLv_yiMGTA0Js4/viewform?edit_requested=true#responses) |
| --- |

- Toll-Free Number

| [Submit Toll-Free Port](https://docs.google.com/forms/d/1KFTtgEwRXhv2QI3RXfOMzY80ONBKA-BZNwmsMVIyESQ/viewform?edit_requested=true) |
| --- |

## Required documents

In order to complete your port request, Dialpad requires the following documents.

- [Geographic LOA](https://drive.google.com/file/d/1moSRAxQp0uounHtjv4lY6iLhEZUX8FFA/view?usp=sharing)
  - [English version - guide only](https://drive.google.com/file/d/1g-xnABCZ48bN_Gb-DrrP_oqUXsrvF26N/view?usp=sharing)
- [Toll-Free LOA](https://drive.google.com/file/d/1uhr3nxBGZrEWilofq9GDmyTXGG9c1Gv7/view?usp=share_link)
  - [English version - guide only](https://drive.google.com/file/d/1wUVUwDh_a4AwKq6j3NREDtlK35oK8Lrs/view?usp=share_link)

> [!NOTE]
> Note
> 
> In some cases, additional documentation may be requested after the port request is submitted.

### For geographic ports only

- Proof of address relevant to the geographical location of the numbers being ported
  - Valid proofs of address are as follows:
    - Handelsregisterauszug (Commercial Register)
    - Bescheinigung der Gewerbeanzeige (Business Registration)
    - Business Taxation document supplied by the local authority whether that be government, state, municipality.
    - No expiration dates to be reviewed on the documents as location will be validated against the Handelsregisterauszug.
- German Business Registration
- Proof of ID
  - Valid proofs of ID are as follows for all number types:
    - German government-issued ID Card that shows the address. We accept ages of 18 years and over.
    - Passport are valid

### For toll-free ports only

- BNetZa Allocation Certificate (proof of ownership)
- Proof of address outside of Germany
- Business Registration
- Copy of ID of the person listed on the Business Registration

## Document list

Click the links below to obtain the LOA for your port request.

- [Geographic LOA](https://drive.google.com/file/d/1uhr3nxBGZrEWilofq9GDmyTXGG9c1Gv7/view?usp=sharing)
  - [English version - guide only](https://drive.google.com/file/d/1wUVUwDh_a4AwKq6j3NREDtlK35oK8Lrs/view?usp=sharing)
- [Toll-Free LOA](https://drive.google.com/file/d/1uANFKjlLupTJEYXjuXoYzXz-h9wB95v4/view?usp=sharing)
  - [English version - guide only](https://drive.google.com/file/d/1ctRnXM5qIM1i8y3EJLcASCRFfX6Q3eTJ/view?usp=sharing)

## How long will it take?

The standard lead time (SLT) for a port request is:

- 45 business days for geographic numbers
- 45 business days for toll-free numbers

> [!NOTE]
> Note
> 
> Additional time is added if there is a rejection for missing/incorrect information.

## Porting requirements

- The full list of phone numbers you want to port including the country code
- The LOA must be signed by the person who has administrative rights on the account with the current carrier.
- For business ports, the end user stamp is mandatory on the LOA.
- If the number to be ported is an extended line, the main line has to be ported.
- Termination letter must be sent to the current provider before port can be initiated with our carrier.
- Number portability is only for numbers associated to a subscriber line. Extensions can be ported only if these numbers along with the main line number are included within the same request.
- Toll-free porting only: For Toll-Free (ITFS) number type porting, an address of the end user outside of Germany (place of residence/business) is required.

## Possible port rejection reasons

While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.

- Incorrect end user name
- Incorrect service address
- End user stamp is missing (if the end user name is a company)
- Requested number is associated with another range of numbers (that are not porting)
- Requested number is not a main number
- Number is not active

## Porting checklist

- LOA is filled out, dated, and signed
- Latest invoice from current carrier
- All numbers are active with your current carrier
- All numbers in your account are porting over, or you’ve disassociated them from the other numbers in your account with your current provider
- You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.

## Cost

We charge a one-time porting fee for Germany. For more information please reach out to [sales@dialpad.com](/docs/sales@dialpad.com).

## More information

Be sure to read our [Porting FAQs](/v1/docs/porting-faqs) for more information on the porting process.

## Related

- [Porting FAQs](/porting-faqs.md)
- [Porting and Number Customization](/porting-and-number-customization.md)
- [Porting Rejection Code and Resolution Guide](/porting-rejection-code-and-resolution-guide.md)