---
title: "Geographic Routing"
slug: "geographic-routing"
tags: ["dialpad call center", "ai contact center", "Geographic", "Dialpad sell", "GEO Routing Fallback", "Contact Center ", "ai sales"]
updated: 2025-09-25T21:23:42Z
published: 2025-09-25T21:23:42Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Geographic Routing

Geographic Routing allows you to automatically route inbound calls to different Contact Centers based on the area or country code of the caller. This reduces hold times and ensures callers reach the appropriate Contact Center on their first attempt, minimizing unnecessary transfers.

> [!NOTE]
> Who can use this
> 
> Geographic Routing is available to [Dialpad Support](https://www.dialpad.com/products/cloud-contact-center/) and [Dialpad Sell](https://www.dialpad.com/products/sales-dialer/) customers.

## Create geographic routing

To set up geographic (GEO) routing:

1. Navigate to **Dialpad Admin Settings** > **Geo. Routing**
2. Select **Add a Geo. Router**
3. Add a name for the router and select **Create**
4. In the **Inbound numbers for the geographic router**, select **Add a number**
5. Choose a local or toll-free number

> [!TIP]
> Tip
> 
> You can assign a name to the number as well
6. Review the cost and select **Add number**

[YouTube video player](https://www.youtube.com/embed/non2ULfsusg?si=_q-DMaTJXztIqQkB)

## Configure GEO Routing

After enabling Geo Routing, configure the routing rules.

To configure GEO Routing rules:

1. Navigate to **Dialpad Admin Settings**>**Geo. Routing** and choose the desired routing
2. In the **Routing Rules & Fallback** section, select **Add a new rule**
3. In the **Routing Rules** panel, add the following information:
  1. Enter the area and/or country codes
  2. Select the Contact Center you'd like these callers to route to
4. Select **Save Changes**

> [!NOTE]
> Note
> 
> To edit or delete an existing routing rule, select **Options** beside the routing rule and choose **Edit** or **Delete.**

[YouTube video player](https://www.youtube.com/embed/non2ULfsusg?si=hmM_iW0lRU52Nfe7&start=54)

## Set GEO Routing Fallback rule

Create a fallback rule to direct callers to an alternate Contact Center if their number doesn't match any existing rules.

To create a GEO routing fallback rule:

1. Navigate to **Dialpad Admin Settings**>**Geo. Routing**
2. Select the desired routing and select **Routing Rules and Fallback**
3. From the **Fallback** drop-down menu, select the desired Contact Center

[YouTube video player](https://www.youtube.com/embed/non2ULfsusg?si=p46Kn0jGUpPJeNkA&start=75)

> [!NOTE]
> Note
> 
> Only shared lines from the same office can be used for geo routing fallbacks.

**Want to learn more?**

Check out Dialpad University's [free courses](https://university.dialpad.com) covering our products and services, as well as insightful tips and best practices.