---
title: "Export Guide: Total Number of Calls in an Office of Group"
slug: "export-guide-total-number-of-calls-in-an-office-of-group"
description: "Dive into effective communication analysis with our guide on Understanding the Total Number of Calls in an Office or Group Setting. Gain valuable insights to optimize office productivity, streamline communication workflows, and make data-driven decisions for enhanced business efficiency."
tags: ["analytics", "analytics report", "contact center analytics", "Export call logs"]
updated: 2025-05-09T00:31:58Z
published: 2025-05-13T04:00:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Guide: Total Number of Calls

Unlike statistic logs, call logs provide detailed information about each call. This includes the date, time, route, and the number of the person you called. This makes it easier to organize and gather more specific details about your calls.

**Who can use this**

Dialpad admins and users with Analytics permission can export office-wide data.

Individual users can export their own analytics data.

> [!TIP]
> Tip
> 
> It's more convenient to use the statistic logs if you only want to tally the total number of calls.

## Call count by category - office

Firstly, export your call logs by heading to your admin portal at **Dialpad.com** then, navigate to the **Analytics** section

1. Select **This office** filter
2. Select a desired date range
3. Select **Export (.csv)**
4. Select **Call Logs**
5. Select **Send Report**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/call-count-office.png)

You'll receive a download link with a CSV file containing the call logs.

Then, filter your spreadsheet to know the number of calls for a specific call category

1. Navigate to the **Category** column
2. Select a specific call category

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1705346426509.png)
3. Navigate to the **Target_type** column
4. Select **User** filter

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1705346759464.png)

That's it! The call category for all your users in your office will be displayed. To find out the total number of calls, you can use the Excel function =counta(range).

> [!TIP]
> Tip
> 
> If department calls are set up for simultaneous routing, and one operator answers, the operator who didn't answer will be marked as a missed call in the call log.

## Call count by category - group

Using the exported call log file, find the total number of calls from your department or contact center by following these steps

1. Navigate to the **Category** column
2. Select a specific call category

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1705347311794.png)
3. Navigate to **Target_type** column
4. Select a group filter

![](https://lh7-us.googleusercontent.com/wguRNdBHKZCNuynfmHWuy0BlFT64jGehAAt_--q29Sbn3-GrxJzoFylTPgL__UO7DXTk88tn1k2F-jagEjDAjHUVeueQXlvHFSlhFxQmAC-n3lPQoc1cTlr74NQgL0qhYioUK6xU4RBnNLbEauvlPJs)

> [!TIP]
> Tip
> 
> You can filter type by choosing **Inbound** or **Outbound** under the **Direction** column.

## Call count by category - user

Find out the total number of calls by a specific user, follow these steps using the exported Call Log file

1. Navigate to the **Category** column
2. Select a specific category
3. Navigate to the **Target_type** column
4. Select the **User** filter
5. Navigate to the **Name** column
6. Select a specific user

![](https://lh7-us.googleusercontent.com/QidSOiX1_0om1suz3xEbEh_zWgKfbrctNab39M3te6OGoWGSQpTz5ht441vqW5w85tfyepBD2OYfAhk1irWXZfEPzlDbaMvdmoAY4pyLij6u3GKs2xGxhLnemp5zIFLsD7lJKU4P-77sjtrbgwI93SE)

## Related

- [Analytics Glossary](/analytics-glossary.md)
- [Analytics: Key Concepts](/analytics-key-concepts.md)
- [Analytics: Charting Data](/analytics-charting-data.md)
- [Analytics FAQs](/analytics-faqs.md)
- [Export Your Analytics Data](/export-your-analytics-data.md)
- [Read Your Exported Analytics](/read-your-exported-analytics.md)