---
title: "Export Guide: Total Calls To and From a Number"
slug: "export-guide-total-calls-to-and-from-a-number"
description: "Optimize connectivity, enhance call management, and make informed decisions based on a comprehensive understanding of incoming and outgoing call activity."
tags: ["Export call logs", "analytics", "analytics report", "contact center analytics"]
updated: 2025-05-09T00:44:27Z
published: 2025-05-13T04:00:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Guide: Total Calls To and From a Number

Use the call logs export to easily find calls from specific phone numbers. Knowing exactly how many times a number was called helps identify potential client and agent blockers and better understand the customer-agent journey.

**Who can use this**

Dialpad admins and users with Analytics permission can export office-wide call data.

Individual users can export their own call analytics data.

## Export call logs

To export your call logs, head to your Dialpad Admin Portal.

1. Navigate to the **Analytics** section
2. Select a **User or group**
3. Select a desired date range
4. Select**Export (.csv)**
5. Select **Call Logs**
6. Select **Send report**

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/group-call-logs.png)

That's it! You'll receive a download link with a CSV file containing the call logs.

## Incoming calls from a number

To find incoming calls from a specific number, filter the data on your exported CSV file.

1. Navigate to the **Direction** column
2. Select the **Inbound** filter
3. Navigate to **External_number** column
4. Select the phone number to filter the data

Once the filters are selected, the data will display the details of incoming calls from that specific number.

> [!TIP]
> Tip
> 
> Call logs don't collect contact names, only phone numbers.

## Outgoing call to a number

To find outgoing calls to a specific number, filter the data on your exported CSV file:

1. Navigate to the **Direction** column
2. Select **Outbound** on the filter
3. Navigate to **External_number** column
4. Select a phone number to filter the data

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/external-excel(1).png)

Once the filters are selected, the data will display the details of outgoing calls to that specific number.

> [!TIP]
> Tip
> 
> Filter the **Name** column to view a specific user or group.

## Related

- [Analytics Glossary](/analytics-glossary.md)
- [Analytics: Key Concepts](/analytics-key-concepts.md)
- [Analytics: Charting Data](/analytics-charting-data.md)
- [Analytics FAQs](/analytics-faqs.md)
- [Export Your Analytics Data](/export-your-analytics-data.md)
- [Read Your Exported Analytics](/read-your-exported-analytics.md)