---
title: "Export Guide: Overview of Call Count Over Time"
slug: "export-guide-overview-of-call-count-over-time"
description: "Explore the trends in call frequency during specific time periods so you can make sure your contact center is properly staffed. "
tags: ["analytics", "Export call logs"]
updated: 2025-05-09T01:10:04Z
published: 2025-05-13T04:00:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Guide: Overview of Call Count Over Time

Knowing your call volumes (i.e., call count) over specific periods of time is crucial for resource allocation. Use your call logs to see how many calls came through outside of your business hours, or on a weekend, and adjust your staffing (or hours!) as needed.

Let's dive into the details.

**Who can use this**

Dialpad admin and users with Analytics permission can view office-wide call logs.

Individual users can export their own analytics data.

## Export call logs

To see your call count over time, first you need to export your call logs.

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="strong"><p><span style="font-family:Nunito, sans-serif;">Head to your <strong>Admin Portal</strong> from <strong>Dialpad.com</strong><strong>&nbsp;</strong></span><span style="font-family:Nunito, sans-serif;"><br></span></p></editor360-custom-block>

1. Navigate to the **Analytics** section
2. Select the desired **User or groups**
3. Select a desired date range
4. Select **Export (.csv)**
5. Select **Call Logs**
6. Select **Send Report** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/export-call-logs(2).png)

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="span,strong"><p><span style="font-family:Nunito, sans-serif;"><strong><span style="font-size:11pt;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"></span></strong></span><span style="font-family:Nunito, sans-serif;">That's it! You'll receive a download link with a CSV file containing the call logs.</span></p></editor360-custom-block>

## Incoming and outgoing calls over time

To see your incoming and outgoing calls over a specific period of time, filter your call logs CSV export.

On the CSV file:

1. Navigate to the **Direction** column
2. Select **Inbound** or **Outbound** on the filter
3. Navigate to **Target_type** column
4. Select a **User** or **Group** filter
5. Navigate to **Name** column
6. Select a specific group
7. Navigate to the **Date_started**column and sort by date

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/date-started-excel.png)

Now you can identify incoming or outgoing calls that took place before or after a specific time, and use the **Category** column filter to see the data for different call categories.

> [!TIP]
> Tip
> 
> Make sure that the **date_started** column uses the date and time format.

## Related

- [Analytics: Key Concepts](/analytics-key-concepts.md)
- [Analytics: Charting Data](/analytics-charting-data.md)
- [Analytics FAQs](/analytics-faqs.md)
- [Export Your Analytics Data](/export-your-analytics-data.md)
- [Read Your Exported Analytics](/read-your-exported-analytics.md)