---
title: "Export Guide: Calculating Response Time"
slug: "export-guide-calculating-response-time"
description: "Deliver timely responses and improve efficiency by calculating average response time. Learn valuable insights and enhance customer satisfaction with this guide."
tags: ["analytics report", "Average response time", "Export call logs"]
updated: 2025-05-29T22:00:24Z
published: 2025-05-29T22:00:24Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Guide: Calculating Response Time

Customers appreciate quick and efficient assistance with questions, concerns, or issues. Not only do timely responses keep them happy (and less likely to escalate), but they also mean your agents can help more customers. Use Dialpad's built-in analytics to export your team's call logs and drill into response time.

Let's dive into the details.

**Who can use this**

Dialpad admin and users with Analytics permission

Individual users can export their own analytics data

## Export call logs

First, export your call logs by heading to your Admin portal at **Dialpad.com**

1. Navigate to the **Analytics** section
2. Select a **User or group**
3. Select a desired date range
4. Select **Export (.csv)**
5. Select **Call Logs**
6. Select **Send Report** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/export-call-logs(4).png)

That's it! You'll receive a download link with a CSV file containing the call logs.

## Average response time

To view response times, apply the following filters to the exported call logs file:

1. Navigate to the **Direction** column
2. Select the **Inbound** filter

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1705679838032.png)
3. Navigate to the **Category** column
4. Select the **Incoming** filter

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1705679854938.png)
5. Navigate to the **Target_type** column
6. Select the **User** filter

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/image-1705679877383.png)

To find the average response time, use the formula of subtracting the **date_connected** value from the **date_rang** column. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/date-connected-excel.png)

> [!TIP]
> Tip
> 
> To ensure the result is displayed correctly, set the **date_connected**and the **date_rang** columns to **Duration**.

## Related

- [Analytics: Charting Data](/analytics-charting-data.md)
- [Analytics: Key Concepts](/analytics-key-concepts.md)
- [Analytics Glossary](/analytics-glossary.md)
- [Analytics FAQs](/analytics-faqs.md)
- [Read Your Exported Analytics](/read-your-exported-analytics.md)
- [Export Your Analytics Data](/export-your-analytics-data.md)