Event Changelog
    • 31 Jul 2024
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    Event Changelog

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    Article summary

    Settings and user account changes that are applied by Dialpad Admins (Company, Office, Department and Contact Center) apply are tracked, and exportable into a CSV audit log.

    This provides visibility to company stakeholders, and is especially useful when there are many Admins and accidental changes may occur.

    Not only that, but it also provides insight into feature usage and user management for compliance and auditing purposes.

    Let's take a look at how the change log works. 

    Who can use this feature

    The Event Changelog is available to Dialpad Admins on a Advanced or Premium plan.

    Tracked events 

    Each section of your business is tracked and exportable. Check below for the list of tracked events.

    Office

    • Adding/Removing Team Members

    • Buying Devices (User Phones & Room Phones)

    • Assigning Team Members as Co-Admins/Regional Admins

    • CNAM updates

    Main Line

    • Adding/Removing Phone Numbers

    • Adding/Removing Fax Numbers

    • Assigning Operators & Phones

    • Managing Call Handling

    • Setting Business Hours

    • Setting Hold Music

    Department

    • Adding/Removing Phone Numbers

    • Adding/Removing Fax Numbers

    • Assigning Operators & Phones

    • Managing Call Handling

    • Setting Business Hours

    • Setting Hold Music

    Contact Center

    • Adding/Removing Phone Numbers

    • Adding/Removing Fax Numbers

    • Assigning Agents & Admins

    • Managing Call Handling/Queue Handling

    • Setting Business Hours

    • Setting Hold Music

    Executive Assistant

    • Adding/Removing Executive Assistant Pairings

    Analytics

    • Review Entire Company + Office Analytics

    • Review Main Line/Department/Contact Center Analytics

    • Access Call Recordings for the Entire Company

    • Access Call Transcripts for the Entire Company

    • Export Analytics

    Billing

    • Manage Payment History

    Access the changelog

    Changelogs are accessed from your Company Settings or your Office Settings. 

    Access company changelogs

    To access your company change logs, head to your Admin Settings from Dialpad.com 

    1. Select My Company 

    2. Select Export .CSV Log

    3. Select Change Log

    A link to download your data will be sent to you via email.

    Access Office changelogs

    To access your office change logs, head to your Admin Settings from Dialpad.com 

    1. Navigate to Office

    2. Select Office Settings

    3. Select Export .CSV logs

    A link to download your data will be sent to you via email.


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